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Report: #1074008

Complaint Review: Verizon - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Margaret Magicat — Coraopolis Pennsylvania
  • Author Not Confirmed What's this?
  • Why?
  • Verizon Nationwide USA

Verizon South Jersey Verizon is trying for the 2nd time to collect on a bill I paid 7 years ago via a collection agency! Nationwide

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I am furious and seem to be unable to get this problem resolved fairly. In 2003 or 2004 I owned a home in NJ. It was a rental/vacation home. That year I ordered a trial wireless Internet service. I was not sure it would work well and needed to try it before committing to the service. verizon had a trial perIod. I was very clear that it would have to arrive during the week I was there to open the house for summer rentals. 

 

The equipment never arrived because they sent it to the wrong address. when it did not arrived in time I had Verizon remove all charges which they agreed to do. Subsequent bills however began to show a balance or over $100. It took some effort but finally I was able to get the charges removed. The problem was the Internet dept was not in communication with the phone dept. I will never forget the words of the person in accounting " oh I see, the equipment was returned and the fee for not terminating wano still charged. " it was such a relief to have them figure it out! That was 2004. 

I sold the property in 2007.. In 2009 I received a bill again and had to spend hours on the phone once again before they figured it out. NOW A COLLECTION AGENCY is after me in 2013 for the same bill again! I just threw away all of those records 3 weeks ago!!! Now the rude collection agency is like a broken record trying to get me to pay. They don't care! I called Verizon and they say it wasn't paid! It's $150 I refuse to pay/ can't pay!!! 

 

I am livid! 

magicat 

 

 

 

 

 

This report was posted on Ripoff Report on 08/07/2013 07:30 PM and is a permanent record located here: https://www.ripoffreport.com/reports/verizon/nationwide/verizon-south-jersey-verizon-is-trying-for-the-2nd-time-to-collect-on-a-bill-i-paid-7-ye-1074008. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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