- Report: #870155
Report - Rebuttal - Arbitrate
Complaint Review: Verizon
Verizon140 West St, New York, New york 10007 Gainesville, Virginia United States of America
Verizon Verizon Misleading and deceptive sales practices by Verizon Customer service and sales team Gainesville, Virginia
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I called Verizon to find out what happened. They told me that was the bill and I had to pay it. They also told me that I could not go back to my old plan as they no longer offered that plan. After going round and round with them (3 calls, total of 4 hours talk time) I contacted the BBB. Verizon took so long to contact me I had to cancel my account (so I would not incur an early termination fee). they then tried to charge me an early term fee (which i should not have been charged in the first place). After getting the BBB involved they (verzion) dropped the ETF and said that i only owe $99. In my mind I should not own those crooks anything. Had they been up front with me I would have dropped them back in December.
If you experience the same issues you need to contact your Consumer Affairs office in your state and your congressman. Verizon in my area is a duopoly in that I only have one other company i can choose similar services. these government agencies need to know what is going on and maybe they can put a stop to this. But they can only do that if you let them know the problem.
This report was posted on Ripoff Report on 04/17/2012 07:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/Verizon/Gainesville-Virginia-20155/Verizon-Verizon-Misleading-and-deceptive-sales-practices-by-Verizon-Customer-service-and-s-870155. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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