• Report: #1039860

Complaint Review: verizon

  • Submitted: Mon, April 01, 2013
  • Updated: Mon, April 01, 2013

  • Reported By: furiousgeorge — boiceville New York
verizon
Internet United States of America

verizon thieves~! Internet

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i have a balance on my pre-paid phone of $63.09 & now they claim i have a zero balance... because of this supposed zero balance, all attempts at reaching customer service end up routed to a menu with only 2 choices: add money with a credit card or add money with a pre-paid card... trying to get around this by pressing zero gets a pre-recorded message that says: "i'm sorry you are having problems. goodbye." then it hangs up... wow~! that is customer service~??? are you kidding me~?
so while online looking at my usage to try to see what happened to my 63 bucks, i notice that all of the weird spam text messages that i constantly get (an issue i tried to solve with verizon but was informed there was no customer service available for this issue if you are a pre-paid customer) cost me 10 cents apiece... not much i suppose except that i get them all the time & so they add up...
but that is an additional issue, separate from the fact that they have literally stolen $63.09 from me... one day it is there as a balance, the next day, it is gone.

This report was posted on Ripoff Report on 04/01/2013 07:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/verizon/internet/verizon-thieves-Internet-1039860. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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