• Report: #1124281

Complaint Review: Verizon

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Mon, February 17, 2014
  • Updated: Mon, April 28, 2014

  • Reported By: O.M. — Victorville California
Verizon
Victorville, California USA

Verizon DSL internet Speed Scam Nationwide

*General Comment: problem solved...

*Consumer Comment: Confirm this report

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I am paying for DSL speed that is 1 mbps to 3 mbps. My internet is very slow. So I called Verizon and a speed test was done. Well, I am getting 1.02 mbps. According to the rep. i spoke with, that is sufficient according to the deal being provided, because it is above 1 mbps. hold on, I said, 1.02 is not sufficient for me, and a far cry from 3 mbps. As a consumer, i am getting very bad service. i am being given a thid of the maximum I might get for this same price. I requested that they at least give me 2'mbps. At least I could live with that.

Verizon is really scamming and misleading customers with this offer. They should do right. shame on them!!

i asked to speak with a supervisor and was told that my complaint and request for faster speed would be forwarded to a supervisor. Meanwhile, I will prepare to look elsewhere for better service from amcompany that wants to provide better service.


This report was posted on Ripoff Report on 02/17/2014 04:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/Verizon/Victorville-California-92395/Verizon-DSL-internet-Speed-Scam-Nationwide-1124281. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Verizon

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 General Comment

problem solved...

AUTHOR: MPenn - ()

Mere days after filing this report my dsl was "shut off and reset". After calling Verizon to help me get past the page that demanded I download and reset the settings, I now get 2.6 speed at all times of the day. They claimed on the phone there was a regional problem. Funny that this problem was not until I filed a report against them. Anyway I watched an online move and downloaded a few Mp3 files with no trouble.

Respond to this report!
What's this?

#2 Consumer Comment

Confirm this report

AUTHOR: MPenn - ()

 I have paid Verizon for 1.1 to 3.0 DSL speed. Multiple tests show I only recieve 0.45 speed. Repeated calls were made to no avail. What do you do when the person on the other end says " I can't help you"?

The funny thing is that I only have a problem when I go to download an MP3 file or watch a video. Otherwise high graphic web sites load just find including those that stream commercials. If I didn't know any better I think I have been "throttled". I would accept that if they told me that is what happened. Of course they denied having such a policy.

In the end I pay for what I can't get even in the middle of the night during the slowest of slow periods.  It didn't use to be this way. At first my typical Mp3 file loaded in about a minute. Now it takes 11 minutes plus and takes so long I get timed out a few times.

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory