• Report: #955011

Complaint Review: Verizon

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  • Submitted: Sun, October 14, 2012
  • Updated: Mon, October 15, 2012

  • Reported By: Ed — Wilmington North Carolina United States of America
Verizon
4209 Oleander Drive, Wilmington, North Carolina United States of America

Verizon Verizon Wireless Retailer, Cellular Sales and Verizon Customer Service over the phone The Real Verizon Stores Wilmington, North Carolina

*UPDATE EX-employee responds: Not a Rebuttal, A Confirmation

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I bought a Droid X from a Verizon dealer and within one year the phone blacked screen.  I was unable to fix the problem so I told Verizon of the situation.  They told me to contact the insurance company to have a new phone shipped to me.  I contacted the insurance company several times with them telling me it was a problem Verizon needs to correct.  In the mean time I bought a cheap phone from E-bay due to the need for a phone.  After I was given the runaround I quit calling. Later on my girlfriend's phone was having issues and I went to an Authorized Verizon Dealer again and explained the problems we were having with both phones. 

I told the sales associate at Cellular Sales (4209 Oleander Drive, Wilmington, NC) I did not want to use my upgrade because I wanted to get a new phone.  The sales associate stated he was going to talk to the manager to see what he could do.  The Sales associate stated his manager understood my situation and would give my girlfriend the same phone she had before for $50 due to the bad luck I have been having with both phones.  The sales associate stated I needed to check the on the computer for the phone.  I told the sales associate I did not want to use my upgrade again and that I did not want to sign a new contract. 

The sales associate said it would not effect my contract.  Later on I found out that it did sign me up for a new contract.  I called Verizon and they got the sales company on the phone, three way, and they stated they would take care of the problem.  When I went up to take care of the problem the sales associate lied about the situation that happened and continued to lie.  I called him out on the situation and he continued to lie and cause problems.  I called Verizon again, but this time they would not do anything to help.  Later on I cancelled my phone plan with them and went with a different carries.  Even though it was an issue I had to pay over $400 for disconnecting from the ripoff artists called Verizon.  I will never use Verizon again.

I bought a Droid X from a Verizon dealer; within one year the phone blacked screen. I was unable to fix the problem so I told Verizon of the situation. They told me to contact the insurance company to have a new phone shipped to me.  I contacted the insurance company several times with them telling me it was a problem Verizon needs to correct.  Mean time I bought a cheap phone from E-bay due to the need for a phone. After I was given the runaround I quit calling. Later on my girlfriends phone was having issues and I went to an Authorized Verizon Dealer again and explained the problems we were having with both phones. I told the sales associate at Cellular Sales I did not want to use my upgrade; I told the sales person I wanted to wait on my upgrade and I was looking at getting a new phone in a month or two.

The sales associate stated he was going to talk to the manager to see what he could do since I had bad luck with two different phones. The Sales associate stated his manager understood my situation and would give my girlfriend the same phone she had before for $50 due to the bad luck I have been having with both phones. The Sales associate stated I needed to check the on the computer for the phone. I told the sales associate I did not want to use my upgrade again and that I did not want to sign a new contract.

The sales associate said it would not effect my contract.  Later on I found out that it did sign me up for a new contract. I called Verizon & they got the sales company on the phone, three way, & they stated they would take care of the problem. When I went up to take care of the problem the sales associate lied about the situation that happened & continued to lie.  I called him out on the situation and he continued to lie & cause problems. I called Verizon again, but this time they would not do anything to help. I cancelled my plan and went with a different carries. Even though it was an issue I had to pay over $400 for disconnecting from the ripoff artists called Verizon.

This report was posted on Ripoff Report on 10/14/2012 11:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Verizon/Wilmington-North-Carolina-/Verizon-Verizon-Wireless-Retailer-Cellular-Sales-and-Verizon-Customer-Service-over-the-ph-955011. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE EX-employee responds

Not a Rebuttal, A Confirmation

AUTHOR: Marvin - ()

Below is a Real Email concerning the dirty dealings of Cellular Sales employees.
Cellular Sales has become a Cult of Corruption. So, just take it as it is and form your own opinion.
Just as Verizon provides Tech Asurion insurance, Cellular Sales offers TechProtect, which by the way is a much better product than Asurion. So, it's not just the principles of this company, but many employees have resorted to very unethical behavior.

(This message is going to all dealers)
 
All,
 
TechProtect is OUR insurance program that has direct financial risk to Cellular Sales.  We have always had a zero tolerance policy with regards to fraud and we are actively pursuing fraudulent behavior.  Unfortunately, we have our first set of dealers under investigation and / or legal prosecution for Insurance Fraud, which as you know, is a federal offense.
 
 Examples of Fraud:
1.     Dealer files a false claim on a customer account to get additional inventory in the store or to have it in his trunk for a future sale
2.     Dealer makes 2 lost claims on his personal account and then sells the replacement phones to customers those phones are found on their accounts in EREOS (which we are now scanning)
3.     Dealers personal credit card is being used on multiple customer accounts for their monthly premium.  Dealer has made several lost claims using another name during the call without the customers knowledge.  Those phones are then sold to different customers and the ESNs are found through EROES scans.
4.     Dealer put his personal phone that they owned for several months into a BOS and then added insurance on it.  Dealer then filed a lost claim and cancelled the insurance.
5.     Dealer coached the customer to file a lost claim when the phone is actual damaged and then offered cash for his damaged device to repair and resell.
6.     Dealer used someone elses credit card without their consent to enroll customers on insurance (*** this is not only Insurance Fraud but potentially Identify Theft as well as Larceny ***)
7.      Dealer moves damaged equipment to a covered MDA to make a claim.
8.      Dealer simply claims that the wrong MDN was insured and insist on coverage for a different MDN.
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