• Report: #805836

Complaint Review: vida vacation club

  • Submitted: Tue, December 06, 2011
  • Updated: Tue, April 29, 2014

  • Reported By: Lock — Nelson British Columbia Canada
vida vacation club
Internet United States of America

vida vacation club mayan palace, grand mayan Avoid Vida Vacation Club Reps at the airport Los Cabos, Internet

*Consumer Comment: Mayan Palace Timeshare Scam

*Consumer Suggestion: Mayan Palace Timeshare Scam

*UPDATE Employee: We ask again that you give us a call!

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About one year ago we purchased "fractional ownership" with the Mayan Palace. We recently found out it is now called Vida vacation club. We were lied to for 5 or 6 hours and we unfortunately believed what we were being told. We have now tried to use it for one year and it is terrible.

You can never get in when you want to. You cant ever exchange to the places you want to go. You cannot rent out the weeks like they tell you. We may have made our mistake but we don't want anyone else to. I ask that you reply to this post if you have been ripped off.

I would love to brainstorm ways to stop this fraud. We were told this was a good investment and IT IS NOT.  We have emailed them numerous times in the last couple weeks but they have not replied once.

This report was posted on Ripoff Report on 12/06/2011 04:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/vida-vacation-club/internet/vida-vacation-club-mayan-palace-grand-mayan-Avoid-Vida-Vacation-Club-Reps-at-the-airport-805836. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Mayan Palace Timeshare Scam

AUTHOR: TeresaSantos - ()

Mayan Palace Timeshares are generally sold in a high-pressure environment, and most advantages the sales people tout are illusory. You are promised a cheap vacation for the family, but you probably can rent a similar unit for less. You are told you can swap your unit in other parts of the country for the same quality. However, you may not be able to arrange the place and time you want. By contrast, if you rent, you can select any location when you choose.

 

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#2 Consumer Suggestion

Mayan Palace Timeshare Scam

AUTHOR: RoseW - ()

Mayan Palace sales tactics are hardcore and they will tell you anything you want to hear to get you into the contract and keep you in contract with them. It is too common for the sales representative to offer you an upgrade if you already own a timeshare with them. I'm sorry you fell for this scam, this is a good article from Mexican Timeshare Solutions on how to get out of mayan palace timeshare scams:

http://www.timesharescam.com/blog/51-mayan-palace-timeshare-scam/
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#3 UPDATE Employee

We ask again that you give us a call!

AUTHOR: Grupo Mayan - (Mexico)

Dear Member:

We ask once more for you to contact us by telephone, as we are not receiving the emails you are claiming to have sent us. We assure you that account (grupomayanblog@grupovidanta.com) is functional and we are receiving other emails. We reiterate we have used this address successfully to communicate with many other clients and members. There are many posts that attest this and your claims seem to be a unique situation which we have not experienced before.

The good thing is that there is a more effective way to achieve contact with us. Give us a call! Our toll-free telephone number is 1-800-292-9446. We are truly offering genuine assistance and we would like to be able to provide you personalized service. This will be the best communication tool at hand.

We are committed to making your vacations memorable, as we are focused on customer satisfaction.

We look forward to talking with you at your earliest convenience.

Sincerely,
Aln Gines
Customer Support Representative.
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