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Report: #1328193

Complaint Review: VIDA VACATIONS GROUP - Los Cabos,Nuevo Vallarta, Cancun

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  • Reported By: kgond — STATEN ISLAND New York USA
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  • VIDA VACATIONS GROUP Los Cabos,Nuevo Vallarta, Cancun, Mexico

VIDA VACATIONS GROUP Grand Mayan/Mayan Palace/Vida Lifestyle/Mayan Palace Vacation Club/Vacation Class, S.A de C.V/The Grand Bliss/The Bliss Resorts/Grand Luxxe VIDA never delivered or build the unit i contracted for with VIDA. Los Cabos,Nuevo Vallarta, Cancun

*Consumer Comment: Right to Cancel

*Author of original report: UPDATE

*Consumer Comment: Reply

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On 6/14/2015 I signed a contract JCLO0152 to purchase 3 weeks’ timeshare for the unit type: “GRAND LUXE LOFT”. I paid down payment upon signing this contract in amount of 7,075 USD charged to the Visa Card. I also agreed to pay monthly mortgage  451 USD.

Rebuttal facts:
1. I contracted and purchased unit which doesn’t exist till today- VIDA did avail of their services.

The unit I was purchased and listed in the contract as GRAND LUXE LOFT doesn’t exist till today.  Contract states:  "INITIAL YEAR OF USE: 2016”. On 5/8/2016 I personally visited the location where the VIDA said the units  will be first available which is Nuevo Vallarta and found out that the unit I contracted for doesn’t exist. VIDA Company claims these units are currently being build and sent me picture. Such a lie.
Also VIDA website doesn’t even list the unit I contracted for on their website. vidanta.com/en/destinations/nuevo-vallarta/accommodations


2. I was being told I was buying real estate investment  for in which I can make a big profit in the future by selling it or renting those weeks out.

I cannot sell anything I don’t own. VIDA never provided me with any documents relating to my purchase of this unit other than listed in the contract. No deed documents were provided. I own other timeshare and have physical deed attached to the unit I bought. VIDA deceived me to believe I am buying investment and the motive was to get access to large amount of cash from me.


3. I never received sufficient and truthful information about the products acquired

The Company disclosed to me of the plan to build the LOFT Units, however under active concealment pressured me to pay and sponsor their activities.

4. VIDA made me believe that still until today I owe them money because I have a mortgage and balance due to them. The contract states: ” This credit is guaranteed by promissory note or a letter of credit”.


Reality – I never signed or was presented with the terms of that promissory note or letter or credit VIDA refers to. I was deceived was told I have mortgage with the Company and will go into default if I stop paying. At this point I do not own anything, I wasn’t provided with any services or delivered any items by VIDA Company and I do not think I have any further obligations to pay for something which was not delivered.

I never even signed any Truth and Lending document.
That said I blame VIDA to use a tactic known as “Predatory Lending” where VIDA imposed on me unfair and abusive loan terms, not disclosing any terms to me and not providing any collateral or consideration to me.

5. I was never informed of the period in which I could cancel this contract. VIDA claims that I was informed and was delivered all the documents I signed which included proper rescission period for the contract cancelation. VIDA refers to the document which contains those disclosures as “Recitals”.


Reality – I signed contract JCLO0152 on 6/14/2016 together with many other documents. After the verification process I was asked by VIDA – if I want all those documents to be scanned and the physical copies to be shipped to me.  I couldn’t decline the offer since the entire package was huge and waited few lbs. 2 days after I got email from Frank Lurk with copies of all documents signed by me. I also have electronic email, with this attachment showing what VIDA send me.
On 6/26/2015i received physical package  with the same documents including in the email and nothing else as VIDA claim “RECITALS”, which contained all details and cancelation policies. Now I am convinced, that VIDA deliberately concealed from me proper disclosures related to the rescission policy and purposely did not scanned all important documents. Vida knew that I will only have 5 days to cancel and if I don’t see those documents I will never know. Until today I did not received any original or scanned copier of the Recitals.
My right as a person signing the contract was to obtain all copies and documents I signed without anything being concealed and omitted. I should have a full right to go over the document I signed but if those documents were not included I automatically was deprived of the chance to cancel the contract.


6. On 5/13/2016 during the visit in Nuevo Vallarta VIDA also forced me to sign another contract which I signed and for which VIDA to 15,500 USD from the same credit card account.

Reality – After I was unhappy that the unit I purchased was not in existence I requested cancellation of the initial contract JCLO0152, but instead VIDA forced me to sign new upgraded contract INT65673 which I later disputed and VIDA cancelled it without going after the 15k down payment like they promised.  VIDA also sent me letter which I never signed where they saying they will “Release and settle the contract INT65673, and this resolve all current, past and future settlements”
I never signed this Settlement as I knew I became a victim of fraud and by signing this Settlement I will never be able to recover all the monies I paid VIDA.

VIDA claims that they have 3 or 4 step verification process where they take me to the room and recorded to have it on tape that I read everything and understand everything I signed. VIDA however don’t mention how beforehand they harassing you and threating you, so when you go to do the recording you have no other choice and no one know and sees if your put as knife under your throat or not! This Company should be tagged as Mexican Mafia.


7. I contacted VIDA offices where I signed the contract few times to ask them to not reinstate my original contract JCLO0152.  Until today VIDA threatens me that they will give my account to collection agency. VIDA says the only resolutionwill be if I paid them remaining balance of the firstconractwhich is another 20k. I will never do that! Be aware.!!! DO NOT SIGN ANYTHING WITH VIDA! Or if you do and change your mond call your credit card right away and report fraud!!!

This report was posted on Ripoff Report on 09/14/2016 04:56 PM and is a permanent record located here: https://www.ripoffreport.com/reports/vida-vacations-group/los-cabosnuevo-vallarta-cancun/vida-vacations-group-grand-mayanmayan-palacevida-lifestylemayan-palace-vacation-clubv-1328193. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
2Consumer
0Employee/Owner

#3 Consumer Comment

Right to Cancel

AUTHOR: Pablo NLV - (USA)

POSTED: Monday, October 16, 2017

When one purchases a Grand Luxxe Residential Club Loft, the Member (Buyer) is given two documents, both titled: "GRAND LUXXE Residence Club".  One document is for 10 years, the other for 100 years.  Reference 10 Year document: "Clauses", "11 General Provisions", (beginning on the 7th line) "Member has the right to cancel this Contract within five business days from the date Member signed...."The right to cancel the contract is never mentioned in the sales presentation.  It is assumed since you received the documents (either physical receipt or as an attachment to an email) Vida Vacations has met their legal obligation.  

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#2 Author of original report

UPDATE

AUTHOR: - ()

POSTED: Friday, October 21, 2016

My credit card disputed all the charges and requested back all the money from the merchant's bank.

 

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#1 Consumer Comment

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AUTHOR: DebyCole - (USA)

POSTED: Friday, October 21, 2016

OH dear! I just run into this forum, I SOOOO invite you to read this article,

timesharescam.com/blog/107-timeshare-cancel-professionals/

I think It will pretty much say everything that needs to be say.
I went through a horrible experience with this resort, and I'm out of three thousand dollars right now BUT I'm in a process to cancel my timeshare.

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