VIDA Vacations/Riviera Maya / Bliss Resort Dont get sucked into them!! Riviera Maya Nationwide

I don't even know where to begin. It was our 2nd time at Cancun Mexico and we should have learned our lesson to not get sucked into those "body snatchers" at the airport where they promise you of discounts to tour tickets, and free lunch. We cave in and went to the supposedly 90 min presentation which took 4+ hours!!! After 4 hours of telling them "no thanks", we again caved in because of all the promises they told us about their company, how they're different from other time shares. The sales rep we dealt with was Virginia Garcia. We were told that this timeshare would only have to be paid when used. With much reservation, we agreed on 1 week plus 2 residence weeks and 2 extra weeks thrown in for free with the promise of no maintenance fees unless the weeks are used. There's a lot of promises about perks of the resort like discounts on golf park, travel benefits. But were not aware of yearly maintenance fees for 10 years. That was either not explained or intentionally left out. They kept telling us about the perks and usage fees only. We've also told them that we currently owned another time share so we weren't interested into getting another. So for us to agree, they said that they will give us discount on the total amount of the VIDA time share and that we would only have to pay if we use the property.

So, come this February, we got an email about some maintenance fee of $521 that's due by the 22nd of this month (Feb 2014). We were all shocked. We've been trying to contact someone from customer service and it took them almost 2 weeks to get back to us. We were contacted by 3 different representative telling us the same thing. That we signed two contacts, one explaining about the residence week and anothe about the registered week which took us by surprise as again, we were not expecting to be paying this yearly maintenance fee. We kept telling them that we don't want this yearly maintenance fees or to cancel the account all together and refund us the downpayment and some monthly payments (close to $3500). They finally responded when we told them that the credit card acct we registered to get the payments deducted was cancelled and that we will report them to the authority.

Now, they're saying that they can't remove the registered week but they can waive the first year maintenance fee. This is unacceptable. We're requesting our contract voided and all payments refunded.