Complaint Review

VidAngel

Report: #1114094

Submitted:
Wed, January 08, 2014
Updated:
Wed, January 08, 2014
Reported By:
PsWilly
Fairfield Ohio
Name:
VidAngel
Address:
1154 Holly Circle Provo, Utah USA Phone:
385-208-2877
Category:
Internet Fraud

VidAngel http://www.nealharmon.net/ liars, con-artists, thieves Provo Utah

*Consumer Suggestion: VidAngel is great - but you must turn on the filters

*Consumer Comment: Amazing wesite perfect for making R movies into PG and Clean!

*General Comment: A great service

*REBUTTAL Owner of company: Making False Prostitution Claims Is Libel

*REBUTTAL Owner of company: Scores of Great Reviews about VidAngel

*UPDATE EX-employee responds: Claims to Protect Kids - Reports They are Involved With Prostitution

*Author of original report: These Guys Just Keep Lying

*REBUTTAL Owner of company: Blatantly Fraud Report


I paid for a membership and the website was supposed to be launched December 15th. It was up for a short time and our family rented 2 movies. They were still filthy. Profanity and nudity were still in the show I was allowing my teens to watch! I also never got the free Chromecast device I was promised. They claimed they were "out of stock". I told them I wanted a refund because of what my children had seen in their supposedly filtered movies and they refuse to refund my money. They tried to offer me a month of free service. I said we don't want it! They took their site down and said it would be back up in February when they fixed it. 

I still don't have my money, my device, or access to movies. DO NOT USE THIS SERVICE. They are crooks!!


This report was posted on Ripoff Report on 01/08/2014 10:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/VidAngel/Provo-Utah-84604/VidAngel-httpwwwnealharmonnet-liars-con-artists-thieves-Provo-Utah-1114094. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
1Author 4Consumer 3Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

VidAngel is great - but you must turn on the filters

AUTHOR: O'Niel - (USA)

The report from Ohio might have VidAngel confused with another product. VidAngel works through a computer or other digital device, not a box.

In order for VidAngel to edit out profanity and nudity, the consumer must choose the filters they want turned on for that movie. One those are turned on, the movie will play with all the chosen content edited out.

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#2 Consumer Comment

Amazing wesite perfect for making R movies into PG and Clean!

AUTHOR: andyandrew2006 - (USA)



This is a amazing website! You can watch movies AND TV SHOWS with your whole family and kids and you can add as many filters as you like. Stuff like nudity, language, drugs, and MORE! All for only $1! They have amazing custom service. I have emailed them and usually within minutes get back with me  



https://www.vidangel.com?vip=560y8m8r


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#3 General Comment

A great service

AUTHOR: dude - (USA)

I've been a customer of VidAngel since October 2015. I love this service and have found it not to be any kind of rip-off. You can watch movies for one dollar, and also filter out the bad stuff. I recommend VidAngel to all my friends and family.

I've had no problems with them. A few times I saw some bad stuff I didn't want to see, but then I realized I needed to turn more filters on. Since then it's been great.

I am not connected to VidAngel in any way. I just love their service.

You have to turn on filters for stuff to be filtered. This should be obvious.

I assume the person in hte original report was dealing with VidAngel when they were new and had some bugs. 

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#4 REBUTTAL Owner of company

Making False Prostitution Claims Is Libel

AUTHOR: nealsharmon - (USA)

I discovered that I never addressed claims about prostitution on this thread.

This libel was posted on multiple sites by the same person under different usernames. It seems to be the work of a competitor trying to slow VidAngel's growth. There is no substantiation of any claims. Watch us (founders of VidAngel) speak about a previous company at Startup Grind. Decide for yourself if we are the sort of people this person claims we are:

(((redacted)))

We founders are parents of multiple children and happily married (only once) for over a decade. We were born and raised on a rural farm in Idaho. We know how to work hard, but we are unfamiliar with this dirty game of libel until now. It's too bad that people tear others down rather than trying to make the world a better place. We'll keep making the world a better place and eventually the fruits of our labors will continue to completely drown out the libel that is posted anonymously without consequence. 

Here's a presentation that I gave at Snow College if you want to get a better feel for who I am:

(((redacted))) 

Cheers,

Neal Harmon

 

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#5 REBUTTAL Owner of company

Scores of Great Reviews about VidAngel

AUTHOR: nealsharmon - (USA)

My name is Neal Harmon and I'm the CEO of VidAngel. While this author can spout off false information about VidAngel on Ripoffreport, they are unable to recreate credibility from third party sources as VidAngel has done over its history:

RATINGS

First, our apps are accepted into major partner app stores and have raving reviews. For example, Roku and Google Play both have over 4 out of 5 stars.

Roku 4.5 stars out of 268 ratings

channelstore.roku.com/details/58521/vidangel

Google Play 4.2 stars out of 144 ratings

/play.google.com/store/apps/details?id=com.vidangel

In addition, our company has obtained an A rating with the BBB.

bbb.org/utah/business-reviews/video-tapes-and-discs-sales-and-rentals/vidangel-inc-in-provo-ut-90013557

NEWS

Third, we have many reputable sources who are writing about our company. For example,

MarketWatch

.marketwatch.com/story/the-cheapest-way-to-legally-watch-all-6-star-wars-movies-2015-11-30

Christian Broadcasters Network

1.cbn.com/cbnnews/us/2015/December/VidAngel-Filter-What-You-Watch

The Daily Herald

heraldextra.com/business/local/provo-business-joining-the-fray-of-filtering-media-for-family/article_a30351ce-77c4-57f1-a18f-d0fab6584cf5.html

LIVE COMMENTS OF CUSTOMERS

You'll find raving reviews and complaints on Twitter and Facebook. You'll also see how quickly VidAngel responds to help customers resolve problems. These links are live feeds of customer comments about VidAngel:

twitter.com/search?q=vidangel&src=typd

.facebook.com/search/str/vidangel/keywords_top

I appreciate the research you're doing on VidAngel to bring you here and hope you'll appreciate me pointing you to more credible sources of information.

Cheers,

Neal Harmon

 

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#6 UPDATE EX-employee responds

Claims to Protect Kids - Reports They are Involved With Prostitution

AUTHOR: CaptainSaveAConsumer - ()

These guys claim to be a company for protection of children, but one of the partners, brothers, whatever he is has been implicated in a prostituion sting.

 

VidAngel employee implicated in prostitution ring

http://badboyreport.kr/2014/01/jordan-harmon-nealsharmongmail-com-3852082877/

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#7 Author of original report

These Guys Just Keep Lying

AUTHOR: PsWilly - ()

In response to this report they removed the "based on availability" regarding the Chromecast devices off their website. I am a registered member. These guys do nothing but make stuff up and have an excuse for everything! Their movies are filled with sex toys, violence, profanity, nudity, etc.

Don't be a fool like me! Don't trust them!

Instead of trying to fix the issue, they just deny, deny, deny.

Red Flag for consumers!

Their Facebook is filled with consumers demanding to know when it's going to launch.

They have lied to everyone! Held money hostage!

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#8 REBUTTAL Owner of company

Blatantly Fraud Report

AUTHOR: vidangel - ()

This report appears to be blatant fraud because of the following reasons.

  1. Our private beta users entered the website on December 21st, not December 15th.
  2. We never received an email from any customer with a complaint filed for nudity and profanity. We would respond to, and fix, any such issues with maximum urgency. It is essential to our business.
  3. We do not provide Chromecasts to any customers. VidAngel sends an Amazon Gift Card via email so the customers can redeem their free Chromecast at Amazon.com. For this reason, VidAngel is unable to 'sell out' of Chromecasts.
  4. The complaint filed was not filed by a registered VidAngel customer.
  5. VidAngel strictly honors a 100% money back guarantee. We have never refused a refund to anyone.

We love our customers and work tirelessly to take care of them.

 
Cheers,
VidAngel
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