• Report: #749649

Complaint Review: video game 911

  • Submitted: Wed, July 06, 2011
  • Updated: Fri, September 28, 2012

  • Reported By: Racerx — los gatos California United States of America
video game 911
denville, New Jersey United States of America

video game 911 videogame911.com Do not honor warranty denville, New Jersey

*Consumer Comment: many others and myself experienced this

*Author of original report: Update

*Author of original report: Working with customer

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

Sent console in for repair indicating two problems it was having. Dead DVD and recurring yellow light. Though repair was quick, 6 weeks later we have the yellow light again. Won't honor warranty stating they didn't do anything for the yellow light while it was there even though it was on the service ticket. You cannot contact them by phone, well you can call them, but no way to speak with anyone.

This report was posted on Ripoff Report on 07/06/2011 09:27 AM and is a permanent record located here: http://www.ripoffreport.com/r/video-game-911/denville-New-Jersey-07834/video-game-911-videogame911com-Do-not-honor-warranty-denville-New-Jersey-749649. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on video game 911

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
2Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

many others and myself experienced this

AUTHOR: zacharyhillis - (United States of America)

They do not care about the customers, i was hollered at by the rep named stacy, and ran around in circles by them, my package stated it was delivered to my front door, it was not, i contact them to report this and try to get my money back (23$) they refuse, stating it was my fault and even went so far as to holler and get vulgar with me, when i stated this is how you treat your customers? She replied "your not a customer"??? i payed them for services, that makes me a customer! terrible people, terrible company. needs to be shut down.
Respond to this report!
What's this?

#2 Author of original report

Update

AUTHOR: Racerx - (United States of America)

Update: These guys held my service hostage to the last update, they didn't move forward until I did so, have the emails from them. They did not repair the unit. Once they received it they deemed it irreparable, actually they wouldn't repair it, stating that they didn't want to repair it as it may fail again.  Then they claimed it took days to transfer data from 60GB drive to 80GB drive in the refurbished unit I was purchasing to replace the unit the refused to repair. A little experience and little poking around indicates transfer would take less than 4 hours. When we got the replacement unit, it didn't include the game disc that was stuck inside the original console. I contacted them immediately, and in addition to a litany of excuses, casting blame and misrepresentations, they refused to return the game disc or refund the cost to replace it. In what appears to be an attempt to cover their tracks, they have also deleted my account with the transactions and comments back and forth even though our unit is still under warranty. Good thing I was sharp enough to take screen shots of everything. I've that this isn't the first time they've done this with account info and botching service .
Respond to this report!
What's this?

#3 Author of original report

Working with customer

AUTHOR: Racerx - (United States of America)

Update: Video game 911 has contacted me and is working to resolve this
situation that appears to be more an issue of misunderstanding than a
refusal to stand behind their work. They seem as though they are very
good at what they do.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X