• Report: #458495

Complaint Review: Video Professor

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  • Submitted: Thu, June 04, 2009
  • Updated: Fri, July 10, 2009

  • Reported By:Centreville VA Virginia
Video Professor
13229 Maple Creek Ln Centreville, Virginia U.S.A.

Video Professor I was told that I would be charged 6 for a video lesson and then just 2 weeks later I was charged 190 Centreville Virginia

*Consumer Comment: I hope you really do sue.

*Consumer Comment: Be very careful

*UPDATE Employee: V.P. Response

*Consumer Suggestion: Sorry to tell you but...

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I never got any thing from the video professor and I called them and they say you have to return in 2 weeks. First they cheated and never it was written any where on the internet form that I will be charged with 190 when I signed up on the internet.

It may be on the enclosed mail but I don't know. But this is a d**n cheating.

I will never buy any thing from these guys and I will tell every one that I know not get into these offers.

Raj
Centreville VA, Virginia
U.S.A.

This report was posted on Ripoff Report on 06/04/2009 09:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/Video-Professor/Centreville-Virginia-20120/Video-Professor-I-was-told-that-I-would-be-charged-6-for-a-video-lesson-and-then-just-2-we-458495. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

I hope you really do sue.

AUTHOR: Arbroker - (U.S.A.)

I'm no attorney, but I think they could be brought up on charges of mail order fraud for not giving a "timely" refund for products returned within 30 days regardless of their order and refund policies.

It may be easier to just file charges against them, but if you can win a class action suit against them, that would be better since it would cost them more money.

I'll be glad to be a witness against them. I filed a ripoff report from Lonoke, AR about a week ago.

I'd love to see them pay for some of the emotional pain and financial loss they are responsible for.

They are preying on the poor and have a system in place to punish people who don't buy or want a refund.

Its wrong.

Charles
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#2 Consumer Comment

Be very careful

AUTHOR: Jennifer - (U.S.A.)

I returned my Video Professor via UPS 2nd Day Air with signature confirmation. (I have back-ups including tracking information). It was received by Video Professor on 5-14-09.
I called to check on my refund and was told that I would receive refund in 21 BUSINESS DAYS. I called two weeks later to verify the information. Again, I was told 21 BUSINESS DAYS.
After the 21st business day- I called as I still had not received my refund. I was told that somehow their system missed it. (I find that unreliable information as a web search I completed showed over 250 compaints regarding the exact same issue.)
I was told that they would escalate my refund process (mind you, by this time- I should have already received my refund), and I would receive a refund within 7-10 business days. I asked for a supervisor. I understand payment gateways, etc. I know that when a customer has a card charged- all the company needs to do is to go back into that customer's transaction and push a button that says refund, select a refund amount and it is done. (Although it may take a few days to show up on the customer's financial records.)
When I spoke with the supervisor, I explained that I could report them to the BBB (I work directly with all US and Canadian Offices). The supervisor told me that if I did that it would delay my refund by 30-60 days. Now they started resorting to blackmail.
They have my money and I have no product. I followed their rules/regulations. I was informed by two of their employees that I would have said refund in 21 BUSINESS DAYS. Guess what??? I still don't have it. I have reported them and am filing a class action lawsuit against Video Professor. I have an excellent job and this is simply about principal.
Of which, this company has none.
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#3 UPDATE Employee

V.P. Response

AUTHOR: Anne - (U.S.A.)

V.P. is eager to help our customers with their concerns. Please contact our Executive Customer Assurance Department directly at (800) 500-1183. You will be responded to within one business day.
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#4 Consumer Suggestion

Sorry to tell you but...

AUTHOR: Dee - (U.S.A.)

I copied this right from their home page:

IMPORTANT INFORMATION: ANY TWO of the three computer tutorial CD-ROMs are yours free without further obligation, PERIOD. Take 10 days to decide if you want to keep the complete set of CDs. After your 10-day free trial, if you decide to keep the complete set, we'll conveniently bill your credit card just $189.95. Or simply call our customer care number at
1-800-519-4110 if you decide to return any one of the lessons. You will be charged nothing more and get to keep two computer learning CD-ROMS! You can also return everything within 10 days and receive a full Shipping and Processing refund upon your request. Click here to learn more about this offer.

*Pay up to $6.95 (or $8.51 USD in Canada) for shipping & processing.
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