- Report: #1103398
Report - Rebuttal - Arbitrate
Complaint Review: VideoBlocks
VideoBlocks10780 Parkridge Blvd Reston, Virginia USA
VideoBlocks Billed me past a 7-day free trial without my knowledge Reston Virginia
*Author of original report: I'm looking for their head of customer services, not a snarky nobody
*Consumer Suggestion: I found this on their website...
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I'm currently a student studying in Singapore. After looking extensively for sound clips I could use in a project, I was brought to VideoBlocks.com, which offered a FREE 7-day trial on the premise that I provided my credentials and payment information just in case I wanted to subscribe after.
I downloaded one single clip from the website on the day I signed up (20/11/13) and didn't use the account again for the remainder of the free trial. However, after checking my bank account, I was billed SGD$101 (USD$79) for a month of subscription. Had I not realised, they would have continued to bill me for the rest of the following months.
I've sent emails to their provided support email and their head of Customer Services but haven't managed to get a reply. As a 19 year-old student without a steady income, this amount of money really means a lot to me and I really hope I could get a refund. I've searched videoblocks on ripoff report and I've seen most of the people getting their money refunded after posting here, so I hope their head of customer services sees this and grants me my request
This report was posted on Ripoff Report on 12/01/2013 10:45 AM and is a permanent record located here: http://www.ripoffreport.com/r/VideoBlocks/Reston-Virginia-20191/VideoBlocks-Billed-me-past-a-7-day-free-trial-without-my-knowledge-Reston-Virginia-1103398. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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