racial
  • Report: #1092772

Complaint Review: Videoblocks.com

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  • Submitted: Thu, October 17, 2013
  • Updated: Thu, October 17, 2013

  • Reported By: RyanM123 — Brisbane Other
Videoblocks.com
11160-C1 South Lakes Dr. Suite 262 Reston, Virginia USA

Videoblocks.com Automatic billing without notice for reactivating account Reston Virginia

*UPDATE Employee: Hello Ryan

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Don't go near this company! They offer a free 7 day trial and then bill your card - that is fine - I understand that and did it myself knowingly.

But 7 months after when I went back to their site to get an invoice copy I went to login to my account and it said 'Reactivate your account' - I clicked in (only way to get in for my invoice) and it automatically charged me $89.

There was an offer posted above this link, but nowhere did it say or link to information that reactivating the link would incur a charge.


This report was posted on Ripoff Report on 10/17/2013 10:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Videoblockscom/Reston-Virginia-20191/Videoblockscom-Automatic-billing-without-notice-for-reactivating-account-Reston-Virginia-1092772. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

Hello Ryan

AUTHOR: NikkiVB - ()

Hello Ryan,

I am very sorry for any inconvenience that was caused by our site and I would be more than happy to help you out with this issue. Please email me at nikki@videoblocks.com with your account information, so I may locate the account and issue a refund for the membership fee your account was billed.

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