- Report: #1086642
Report - Rebuttal - Arbitrate
Complaint Review: videocon dth
videocon dth1st Floor, Techweb Centre, Near Mega Mall Oshiwara Internet India
videocon dth www.videocond2h.com Videcon DTH is such a waste of energy and time. mumbai Internet
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I have bought a standard definiton setup box from videocon DTH. It worked fine untill i decided to take another one; HD settop box from you.
I told you customer service that pelase put both under same cusomter ID, you still created a new customer ID. I made numerous call and a email to sort that out but new cust ID is still not closed
I topped up for Rs.3140 on 10/08/2013 and was promised a HD set-top box with two months of Platinum HD subsription included in it. It stopped working on 21/09/2013, well that isn't 2 months.
I went to their website today (23/09/2013) enetered my phone number topped using netbanking thru my Kotak bank. It still says no balance on my HD box.
I found that these guys have still not closed the other account and have created my 23/09/2013 to wrong account(Cust ID : 85792998) which should not exist.
It should have been credited to Cust ID : 96782710. It took 5 calls to you customer service and still no solution to my problem.
I want one of my set-top box to be cancelled and i want refund for the 481.00 + 480.90 or that to be credited to my HD set-top box.
This report was posted on Ripoff Report on 09/23/2013 11:02 AM and is a permanent record located here: http://www.ripoffreport.com/r/videocon-dth/internet/videocon-dth-wwwvideocond2hcom-Videcon-DTH-is-such-a-waste-of-energy-and-time-mumbai-I-1086642. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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