- Report: #1114133
Report - Rebuttal - Arbitrate
Complaint Review: Vine Vera
Vine VeraWest Towne Mall, Madison, Wisconsin USA
Vine Vera Skin Care Vine Vera Representatives Are Cons and Desperate for Money Madison Wisconsin
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While shopping at the West Towne Mall in Madison Wisconsin, I was stopped by a sales representative at Vine Vera. He handed me a free sample and when I had accepted the free sample, he grabbed my hand and pulled me to his kiosk to tell me more about the product he had just handed me. I was a little nervous because he was holding my hand and started his selling strategies. His name is Refael, he was foreign, had a nice suit on, but also had on some dirty sneakers. I thought to myself, "huh, how can you dress in a suit and tie, but wear some torn up tennis shoes?"
It started out with a demonstration of how the product works, then he said that I would love it after I tried it. I explained to him that I was afraid of trying products that I knew nothing about, for him to let me take a brochure and I'll do some research before I make a decision on buying a product that would cost me $149.00. So, I was like, what the hell, I'll come back and have my boyfriend buy these products for me, so I told him I didn't want to buy it and I needed to go. I had my 6 year old son who was pulling me to leave because we have been standing there for over half an hour. When I had mentioned that, he quickly changed the price and said that I would be saving50% if I bought if from him. I thought about it and said, no thanks. Then he said that he would throw in a "free" gift, Exquisite Manicure Set. Thats when I gave in. When I decided to buy these 2 products, he said that if I took just the Facial Peeling product, it would cost me $50, which was $100 less than the asking price, but if I took both, it would be $70 together. Not only that, but he didn't even stop. He kept on pressuring me to buy the Cell-Renewing Night Cream and said that he'll give it to me for $40, a $149.00 product. After handing him my card to pay for this, he some how "messed up the register" and needed to re-ring my purchase. I was a little upset because he didn't know what he was doing, and he was still holding my card. Another one of his colleague stepped in and the two of them re-rang my purchase and showed me that they had credited the first charge and was going to recharge me for this. I really just wanted to run away from their booth, but they had my card. After it was all paid for, Refael had asked me, what do I use for body wash. That's when I realized that con artist wanted me to buy more. I quickly cut him off and said, I really don't have time for this, I need to go. When I had left the booth, I called my boyfriend to see if he could come to the mall so we can get a refund because I didn't feel good about the entire experience. He was at work and could not make it. So I went back home and told him that I wanted to go back to the mall to refund my $120 skin care products that I didn't want. Before leaving to the mall, we realized that the receipt printed, "No Refunds. Exchanges only within 14 days" I was so mad, I couldn't get over it and wanted to go back to yell at them for not telling me in advance that if I'm not happy, I would get my money back.
This report was posted on Ripoff Report on 01/09/2014 06:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/Vine-Vera/Madison-Wisconsin-53711/Vine-Vera-Skin-Care-Vine-Vera-Representatives-Are-Cons-and-Desperate-for-Money-Madison-Wi-1114133. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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