I ordered a Blomberg refrigerator, order 117 It arrived and was installed. It appeared to be in perfect condition. The refrigerator stopped working less than a week in service. The air blowing was not only not cold; it was hot. I lost the entire contents of my refrigerator and my freezer. The stench and clean up required much effort, and the stench remained. I contacted Vintagetub on Wednesday afternoon, October 24. On Thursday morning, after calling and emailing again, I was told that a service request could not be processed without the serial number. I'm in California, and this company is on the east coast. In any event, I returned home on my lunch break, and immediately emailed and called in the serial number to Sam C and Patty Roth and Vintage tub. Patty Roth responded that she would "put a claim in" but did not give me any further info or contact information. I heard nothing the rest of the day, despite my calling later in the afternoon. On Friday morning, October 26, I called and emailed Patty requesting information on when I can expect a service call. She said Vintagetub purchased the refrigerator from Eastern Marketing. That Ruth, from EM, was handling the service. I explained I didn't buy the refrigerator from EM, and asked for Ruth's contact info. I called Ruth, and spoke with her four times on Friday. She said she was "working on it" , and had called for service but hadn't heard back. Having lost all of our food, spending hours trying to get service, and faced with the weekend of no service, I asked for a full refund and to process the return. In the meantime, I also tried and contact service companies, but Ruth said they wouldn't compensate me for service calls they didn't coordinate. On Saturday, I heard nothing. On Sunday, I heard nothing, even though Eastern Marketing is open on the weekends; according to Beth at Vintagetub. I purchased a new refrigerator on Monday, having gone six days without a refrigerator or a service call. Vintage tub refuses to take back the refrigerator for a full refund. I've asked to speak with customer service Beth's supervisor, LeAnn, and the owners, but no one will return my call. Shameless customer service.