• Report: #159362

Complaint Review: VIP Auto

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  • Submitted: Tue, October 04, 2005
  • Updated: Tue, October 04, 2005

  • Reported By:manchester New Hampshire
VIP Auto
862 Meadow St, Littleton NH Littleton, New Hampshire U.S.A.

VIP Auto ripoff Littleton New Hampshire

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I had purchased a starter for my truck at a VIP, not at the littleton address; however, i did have a receipt that stated the starter has a lifetime warranty. My truck was not starting. I was having problems with this starter, i removed it from the vehicle, cleaned everything up on it, and reinstalled it.

After reinstallation, the starter worked for about three more days, until i started having problems with it, again. I removed it, and brought it down to VIP. I showed the clerk the receipt, I even had the starter in the box, and was told "We will test it."

The clerk "bench" tested the unit, which worked fine (as far as I am concerned, there was zero-load resistance, so the part will work). I reinstalled the starter, and again, had the same problem with the vehicle not starting.

I brought the starter back, told clerk about the problem. Was told same thing, in regards to "bench testing." I said "i have a receipt that states "no hassle return policy, and i do not feel comfortable putting this starter back on to my vehicle." I was told "too bad, we refuse to take this back."

I called corporate, went to a different town, informed the manager what had happened, previously, and asked if they would not mind installing a new starter on my vehicle. Thankfully, they did. But, this was a huge ordeal for the manager at the VIP in Littleton to take the starter back. I was living up in that area at the time that this had all taken place.

Russ
Manchester, New Hampshire
U.S.A.

This report was posted on Ripoff Report on 10/04/2005 12:21 AM and is a permanent record located here: http://www.ripoffreport.com/r/VIP-Auto/Littleton-New-Hampshire-03561/VIP-Auto-ripoff-Littleton-New-Hampshire-159362. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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