- Report: #965506
Report - Rebuttal - Arbitrate
Complaint Review: virgin broadband
virgin broadbandInternet United States of America
virgin broadband Virgin usa, virgin mobile Store rep misrepresented package saying I could upgrade when I was not able to. Internet
Superviser Dan (employee ID: 12614) from Mexico's calling center told me that there was no upgrade possible and that I would simply have to buy the larger plan and pay the full amount as if I'm buying a brand new plan. I told him what the sales team had shared with me and he seaid that sales people don't know what customer service people know. Therefore there was nothing he could do.
he refused to provide me with a manager I could talk to, their adress, his full name (and I doubt that dan is even his real first name), a complaint department phone number. All he told me was no, there is nothing we can do and ended up hanging up on me even after I told him that I was complete. It was like I was talking with a robot. All I wanted was to have someone understand I made a purchase with unaccurate information and I wanted the company to do something to remedie this situation. $35 was it... but this horrible experience with no resolution but and unhappy client being hung up on results in a ripoff complaint. I will make a couple more attemp s at resolving. I truely hope they come through.
This report was posted on Ripoff Report on 11/06/2012 01:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/virgin-broadband/internet/virgin-broadband-Virgin-usa-virgin-mobile-Store-rep-misrepresented-package-saying-I-could-965506. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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