Complaint Review: Virgin Media - London
- Virgin Media http://www.virginmedia.com/ London, United Kingdom
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- Category: Internet Service Providers
Virgin Media Charging late payment fee when changing from one direct debit to another London United Kingdom
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I had direct debit set up with Virgin Media to pay for my Internet access, and they just charged my account every month without problems. I then told them to move direct debit to another account. Both accounts were active, and had money on them all the time.
For some reason Virgin Media decided that it's a good idea to charge me month later and add a 10 GBP late payment fee on top of my bill. Both accounts were active, had money on them all the time, and if they didn't have time to arrange direct debit with my new bank they could still charge my old account. No other utility I had direct debit with (gas, electricity, water, gym) made me any problems because of the switch, and Virgin Media never mentioned that switching an account could get me a late payment or any other fee.
It's just 10 pounds, so it's not the really the money I care about here, but I wonder how many people are charged like that, with this or other unfair fees. It wouldn't surprise me if they made millions this way.
Tomasz
London
United Kingdom
This report was posted on Ripoff Report on 01/13/2009 06:34 PM and is a permanent record located here: https://www.ripoffreport.com/reports/virgin-media/london/virgin-media-charging-late-payment-fee-when-changing-from-one-direct-debit-to-another-lond-411766. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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