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Report: #1225214

Complaint Review: Virgin Mobile USA - Warren New Jersey

  • Submitted:
  • Updated:
  • Reported By: aleishagore — Alabama USA
  • Author Not Confirmed What's this?
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  • Virgin Mobile USA 10 Independence Blvd. Warren, New Jersey USA

Virgin Mobile USA Refused to Take Back Brand New Mobile Phone and Issue RME and Refund Warren New Jersey

*Author of original report: Resolved!

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There must be no such thing as customer service at Virgin Mobile. I had to hang up on "customer service" of Virgin Mobile USA after 2 hours of dealing with their BS on how they can't take back a brand new phone if it's after 14 days (their policy). The phone was a present from my dad to my daughter-she received it April 2. It's been less than 30 days.  She has been with the company for years. But this phone was too complicated-she couldn't use it and stuck it back in the box. I assumed she was going to handle the return. I also assumed she had 30 days to do it. She is a teenager and either lost track of time or assumed I was doing it. The supervisor on the other end of the line was the 2nd. After the first supervisor was in the middle of making a deal with me, the call dropped and the second supervisor was a big jerk, totally mean and wouldn't even try to deal with me, let alone be cordial. I told him I'm going to the credit card company and hung up.

This report was posted on Ripoff Report on 04/27/2015 02:37 PM and is a permanent record located here: https://www.ripoffreport.com/reports/virgin-mobile-usa/warren-new-jersey-07059/virgin-mobile-usa-refused-to-take-back-brand-new-mobile-phone-and-issue-rme-and-refund-wa-1225214. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
0Consumer
0Employee/Owner

#1 Author of original report

Resolved!

AUTHOR: - ()

POSTED: Friday, May 22, 2015

As of 2 days ago, Virgin Mobile resolved my complaint satisfactorily.

Thank you!

 
 
 
 
 
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