- Report: #1115543
Report - Rebuttal - Arbitrate
Complaint Review: Virgin Mobile USA
Virgin Mobile USA10 Independence Blvd Warrenn, New Jersey USA
Virgin Mobile USA Consistent Misadvertisement! Warren New Jersey
*Author of original report: Virgin Mobile USA Misleading Regarding Data usage! Warren Nationwide
*Consumer Comment: It is not unusual
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The cell phone plan through Virgin Mobile USA that I've agreed to states that I'm entitled to "Unlimited data usage"
That advertisement is on their pamplets, website, and other media advertisements
However, that is a misadvertisement! Had I known that the company doesn't provide unlimited data usage, I would NOT have bought a Smartphone from them in the first place. Thus, I wouldn't be paying their monthly plan. I would have went with a different carrier!
The following text message that I had received from them on 01/13/2014 is proof that they do NOT offer unlimited data usage:
"You used 85 percent of your data usage cap. Once you reach 2560.000 MB of usage, we'll reduce your data speeds through 01/17/2014."
The date of 01/17/2014 is when my NEW monthly cycle begins. Clearly, unlimited data usage is NOT available with this company, as advertised.
This is NOT the first time that I've received the same text message from them, either. Since I use my Smartphone to help me with my job search, I've had to continuously use data to search for work during my off-season job.
This company is a true rip off!
This report was posted on Ripoff Report on 01/14/2014 06:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Virgin-Mobile-USA/Warrenn-New-Jersey-07059/Virgin-Mobile-USA-Consistent-Misadvertisement-Warren-New-Jersey-1115543. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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