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Report: #1186300

Complaint Review: Virgin Mobile - Internet

  • Submitted:
  • Updated:
  • Reported By: Grace54 — Richmond Virginia
  • Author Not Confirmed What's this?
  • Why?
  • Virgin Mobile Internet USA

Virgin Mobile Defective Phone Getting Runaround Poor Customer Service virginmobileusa Internet

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A friend purchase an Awe Virgin Mobile phone for me recently. I could not register the phone using their instructions and the Reg. No. on the VM label attached to the back of my phone. I called them and a man told me there was an issue with this Awe phone and registering it and he would have to have someone contact me with instructions on how to return it. He said he would "escalate" it. No one called and I called back. Someone there told me that the registration number on the back of my phone was not one of their phones and the person who purchased it for me didn't purchase it from Virgin Mobile. (They certainly did and I told her I have the receipt with their virginmobileusa.com name on the Purchase Order).

So, she told me that she would have someone contact me, that she was "escalating" it, and I would be contacted within 72 hours.....It has been four days and not a word from them. I would not recommend this company to anyone. The customer service is very poor and it would be helpful for them to have people who speak clearer English so they could be understood as well and I didn't have to keep going "hunh?" so much. Meanwhile, I have this phone new in the box which I cannot use, my friend is out the money he paid, and I am still waiting for a call from someone in their "escalation" department.They also only give you 30 days to do returns and that timeframe has passed.

This report was posted on Ripoff Report on 11/02/2014 06:05 AM and is a permanent record located here: https://www.ripoffreport.com/reports/virgin-mobile/internet/virgin-mobile-defective-phone-getting-runaround-poor-customer-service-virginmobileusa-int-1186300. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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