Complaint Review: virgin mobile - Nationwide
- virgin mobile Nationwide USA
- Phone:
- Web: virginmobile.com
- Category: Cellular Phone Companies
virgin mobile RIP OFF ARTIST NEW YORK Nationwide
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Im am disgusted with this company. No loyalty to paying customers. I have been a faithful never missed a payment with virgin mobile. The last day of Aug 2015 I called to inquire about a new cell. I was told just purchase it at walmart and bring it home to activate it. Same as I did with my existing phone I have had for 2 years. Only reason for a new phone was the battery couldn't hold a charge for more than 2 hours. my account cell # is 718 810 7158. I decided to order it online through walmart. The LG Tribute was the model I purchased. On Aug 5th the phone arrived. Upon trying to active it...the phone refused to pick up a signal on activation...i WASNT ABLE TO RETURN THE PHONE THE SAME DAY....PEOPLE HAVE LIVES TO LEAD. on the 8th of Aug I returned the 1st phone to walmart in order to get another. same model. Once again the phone refused to activate. I called virgin mobile and was told return the 2nd phone and have a walmart rep call while Im at walmart. This was done as asked on aug 11th. The walmart rep said the phone model was defective. I was refused a better model phone the LG Tribute 2 cause of a difference of 50 dollars in price. At this point I was disgusted with the back and forth. No service from Aug 1st. So I closed my account immediately. My bill was automatically deducted $55.00 on Aug 2nd. WHY WOULD YOU CHARGE A MONTHLY FEE KNOWING THAT THE PHONE JUST PURCHASED IS NOT ACTIVATING OR CONNECTING TO THE NETWORK. Now I'm told I will not get my monthly refund cause I used 15 mins of calling time in Aug. Are you kidding me. You have the nerve to take a full month's service from a person and dont give service. Its called prepaid for a reason. Your crooks. Illegitimate thieves. How do you charge a person a full month service and not give a person even a full day of service. SERVICE MEANS FUNCTIONAL OPERATION FROM TIME OF PURCHASE.
This report was posted on Ripoff Report on 08/21/2015 06:28 AM and is a permanent record located here: https://www.ripoffreport.com/reports/virgin-mobile/nationwide/virgin-mobile-rip-off-artist-new-york-nationwide-1249958. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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