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Report: #1275135

Complaint Review: Virgin Mobile - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Junko — North Carolina USA
  • Author Not Confirmed What's this?
  • Why?
  • Virgin Mobile Nationwide USA

Virgin Mobile Stealing Account Money Nationwide

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Have been a customer of Virgin Mobile for over seven years. Used their no-contract Paygo service. Always paid my quartery amount when they send a (actually several) text messages letting you know it is due. This month, no text messages at all. My phone was simply disabled without notice and my account deleted. I had over $80 in my phone balance. 

 I called Virgin Mobile only one day after my account was due. They admit they did not send out any messages to many customers. They also see my balance yesterday had over $80. They are willing to setup a new account at full price plus setup. They refuse to credit me back the $80 that was in my account. They claim they cannot verify it although the support person could tell me to the penny how much was in the account when they deleted it! 

The Virgin Mobile Terms of Service state you have 91 days to renew your account but they deleted the account after 90 days. A violation of their own TOS. 

DO NOT USE VIRGIN MOBILE! They have been slowly increasing rates (you need to read the fine print every month); lowering quality of service and now basically stealing peoples money. Found two other people today with the same issue. 

Time to get another cell company. 

This report was posted on Ripoff Report on 12/18/2015 05:17 PM and is a permanent record located here: https://www.ripoffreport.com/reports/virgin-mobile/nationwide/virgin-mobile-stealing-account-money-nationwide-1275135. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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