Complaint Review: VIRGIN MOBILE - Nationwide
- VIRGIN MOBILE Nationwide USA
- Phone: 1-888-322-1122
- Web: www.virginmobileusa.com
- Category: Questionable Activities
VIRGIN MOBILE VIRGIN MOBILE MAFIA REFUSES REFUND & KEEPS THE BRAND NEW PHONES I RETURNED PLAINFIELD INDIANA
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I bought 2 phones from Virgin Mobile online and returned them both, they were never activated. Virgin Mobile told me that they would send me some type of mailing label to return the phones, to this day I have still not received those mailing labels, I finally got tired of waiting so I spent my own money on mailing the phones back because I knew there was a 14 day time limit and did not want to be late. After a couple of weeks go by, I called Virgin Mobile because they did not contact me in any way, shape or form, they informed me that they had not received the phones yet, I informed them that according to my USPS tracking number that they did receive the phones, they asked me to call back in two days, I called back and they said that they did have the phones and that I should expect the money to credited back to my debit card; however, when the money was not credited back to my debit card, I called them and they said again that they had never received the phones, for the last two weeks I have been unable to speak to anyone that speaks english well or who can resolve my issues. Virgin Mobile kept both of my brand new phones and kept my money, that has to be Grand Theft! When is our government ever going to stand up for the consumer?
This report was posted on Ripoff Report on 08/13/2015 11:06 AM and is a permanent record located here: https://www.ripoffreport.com/reports/virgin-mobile/nationwide/virgin-mobile-virgin-mobile-mafia-refuses-refund-keeps-the-brand-new-phones-i-returned-1248316. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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