Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1296679

Complaint Review: Virgin Mobile - Plainfield Indiana

  • Submitted:
  • Updated:
  • Reported By: Patricia Rose — Carol Stream Illinois USA
  • Author Confirmed What's this?
  • Why?
  • Virgin Mobile 2575 Reeves Road Suite 190 Plainfield , Indiana USA

Virgin Mobile uses Ingram for Warranty Replacements Fake tracking number used on envelope sent for Warranty Replacement Plainfield Indiana

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

My husband bought me a new Virgin Mobile phone at the end of August.  

I noticed that many of the photos I took had a dark pink tint.  At Christmas I was really annoyed that my photos were ruined and I sat down to figure out what was wrong with the phone.  I thought it must be some setting.  I did some internet research and found that this phone was mentioned as having this chronic problem. 

I contacted HTC and returned the phone for repair or replacement.  When I got the new phone, it had the same problem.  

I complained to Virgin Mobile and they said that they would send another phone for a $25 fee. They sent the phone with a return envelope.  My instructions were to write the RMA number on the outside of the envelope and return the phone within 14 days.  I sent the phone back right away.  Now Virgin has claimed that the phone was never returned and has cancelled my service.  

The tracking number does not work because it does not have the correct number of digits.  Also Virgin keeps asking me for the tracking number. Shouldn't they be able to get it from their warehouse?  It's their envelope.   I have spent hours and hours on the phone and they just keep saying they will reinstate my service when I return the phone.  

Now when I look online I see there are multiple complaints related to this issue from various cell phone services, all of whom use this address as a return center.

The USPS should investigate this company for mail fraud.  Virgin Mobile phones can't be unlocked so I have lost $175.  

 

 

This report was posted on Ripoff Report on 03/29/2016 06:37 PM and is a permanent record located here: https://www.ripoffreport.com/reports/virgin-mobile/plainfield-indiana-46168/virgin-mobile-uses-ingram-for-warranty-replacements-fake-tracking-number-used-on-envelope-1296679. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now