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Report: #1188844

Complaint Review: Virgin Mobile - Plainfield Indiana

  • Submitted:
  • Updated:
  • Reported By: Tim — Felton California
  • Author Not Confirmed What's this?
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  • Virgin Mobile 2675 Reeves Road Plainfield, Indiana USA

Virgin Mobile Virgin Mobile Ripped Me Off Plainfield Indiana

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    I bought a Virgin Mobile Android phone for $50.00 and started a plan for $35.00. At the time I started the plan I was told that i had great service in my area. Received the phone a few days later. After activation, i could not make or receive any calls. I called the customer service and they said that there was a problem with a communications tower being down. The next 3 days i had the same problem, and i called them back all 3 days complaining of no service. They informed me that they were still having same problem with the tower. After the 5th day of same problem no service, i called to cancel my service and send back the phone.

I received a case number for the credit along with a refund auth. #. Also, received an address to return phone. Sent the phone back to Ingram, and 3 weeks went by with no credit to my account. I called customer service and was advised that my refund for my phone and my service had been denied. A total of $85.00 and a ton of time dealing with incompitent knuckle heads. I even went as far as speaking with a supervisor with no success (in fact he was the worst of all the reps. that i spoke to.) Is there any one else who has had the same problem that i had. I cannot beleive these people have not had legal action taken against them.

This report was posted on Ripoff Report on 11/14/2014 09:44 AM and is a permanent record located here: https://www.ripoffreport.com/reports/virgin-mobile/plainfield-indiana-46168/virgin-mobile-virgin-mobile-ripped-me-off-plainfield-indiana-1188844. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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