- Report: #1142885
Report - Rebuttal - Arbitrate
Complaint Review: virgin mobile
virgin mobile2675 reeves road, suiet 190 Plainfield, Indiana USA
virgin mobile vesta VIRGIN MOBILE WIFI AND PRODUCT RETURN SCAM Plainfield Indiana
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This report concerns the purchase of a broadband 2 Go wireless unit from Virgin Mobile. Number one, I could hardly understand the person on the other end of the phone because they didn' t speak english very well. I returned the unit due to lack of opporation, so I returned it well with in the 14 day return pollicy. I contacted Virgin Mobile by phone and was instructed, that a prepaid postage envelope would be sent to me, so I could mail the device back to them, and was given an address and a code to put on the envelope when I get it.
Feburary 8th came around and I still had not recieve the envelope, so I called Virgin Mobile again concerning the subjet matter. I went through the same proceedure of diffulculty in understanding the representtive on the other end of the phone. But after requesting that they spell ever thing out, I was told that I was supposed to provide the envelope and postage my self, to send the unit back.
I was told that as soon as they received the wireless unit back, they would re-emburse me for the unite, any time purchased, and postage. I would recieve it in six weeks, as a bank check return. It is now April 30, 2014 and I have not recieved any bank check, or check in mail, or any contact by Virgin Mobile at all. I believe that 4 months into this waiting has been fair and well enough time to return my funds on a product that did not work in the first place. On top of every thing else, I refuse to put any more time on my Virgin Mobile phone due to lack of dam service.
Guess its great if you live under or near a tower, but other wise I can not depend on the lack of service, that I pay to recieve. After reading the other rip off reviews, I would like some answeres from Virgin Mobile. First of all I want my full refund, and some consumer respect, like contact from Virgin Mobile Vesta. I am going to try and get this problem solved again today, April 30, 2014. I will be reposting again after I contact this company and up date this report. So far It is my conclusion that I have just been scamed.
This report was posted on Ripoff Report on 04/30/2014 06:02 AM and is a permanent record located here: http://www.ripoffreport.com/r/virgin-mobile/Plainfield-Indiana-46168/virgin-mobile-vesta-VIRGIN-MOBILE-WIFI-AND-PRODUCT-RETURN-SCAM-Plainfield-Indiana-1142885. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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