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Report: #1234569

Complaint Review: Virgin Mobile - Warren New Jersey

  • Submitted:
  • Updated:
  • Reported By: Concerned Lady — Vincentown New Jersey USA
  • Author Confirmed What's this?
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  • Virgin Mobile 10 Independence Blvd Warren, New Jersey USA

Virgin Mobile, Sprint, Verizon Bad Signal Tower(?) #1PL33XC461,  Warren New Jersey

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BAD SIGNAL TOWER

~

#1PL33XC461

Route 206, Tabernacle, NJ 08088

_______________________________________________________________________________________

 TOWER SIGNAL FACTS:

Mid November 2014 ~  Tower signal caused cell phone bars to drop in half…

  My cell phone bars dropped from 4 to 2 bars!

January 17, 2015 ~ (approx 7-8pm) Tower signal caused cell phone bars to drop in half again!

   My cell phone bars dropped from 2 to 0 bars!

NOTES: 

  When you drive outside the signal tower range your signal bars shoot to full strength!

  Return in to the signal tower range your signal bars immediately drop to 0 or maybe 2 for other cell phone users…

  All carriers bouncing off this tower are having severe signal issues!  (Virgin Mobile, Sprint, Verizon, T-Mobile and other carriers under their mother carriers!)

  Cell phone acts defective!

  Computers and laptops have connection, running and signal issues!

  The tower builder has been called and I was told to call Sprint!

REPAIR TICKETS:

  Repair tickets filed with Verizon, Sprint, Virgin Mobile 20+ times from mid November to May 2015!

FTC & FCC COMPLAINTS FILED:

1/08/2015 ~ FTC complaint filed

1/12/2015 ~ FCC complaint filed

1/13/2015 ~ FCC complaint filed

1/22/2015 ~ FTC complaint filed … Virgin Mobile did credit me a half month…

CARRIER NOTES:

 Verizon lied to the FCC stating they resolved the issue… WRONG!

 Verizon has never given a credit to my friend, the home owner!

 Virgin Mobile has been giving me credits monthly accept for the 1st 10 days in November of 2014 and the month of March 2015! They need to credit me monthly (June 21 on) til repaired!

I have talked to the executive office reps of Verizon, Virgin Mobile and Sprint!

 All the techs and engineers say all is fine, even though I tell them the tower is throwing false “good” signal readings!

 May 26, 2015 Sprint Engineering group. They tell me that the Sprint system is operating fine…

ATTORNEY GENERAL’S:  NJ CONSUMER AFFAIR’S:

  6/9/2015  ~  Rep said we can’t help and I do not know where to tell you to go…

CONSUMER FRAUD:

  YES this is Consumer Fraud!

  Statute ... Consumer Fraud Act C.56:8-1
   EVERYONE is paying good money for a bad tower/faulty signal!

This issue is happening across the US!   I know its in Florida!

http://powerfulsignal.com/cell-signal-strength.aspx

dB Signal - A Basic Guide

  •              -50 to -60 (very strong, near a cell tower)
  •                   -60 to -70 (extremely good, rare)
  •                   -80 to -85 (normal downtown)
  •                   -90 to -95 (getting on the weak side)
  •                   -95 to -98 (weak, dropping calls)
  •                   -98 to -100 (bad, hard to stay connected)
  •                   -100+ (basically no usable signal)

NOTES:

  All the MiFi Jet Pak dBms were 0 to -118!   House is 1 mile from signal tower!

  The MiFi tower signals ranged from 0 to 58% only!

  Every time I called the carriers and asked what the signal strength was they said good, no problems… Twice they told me 98% the MiFi showed 56% and -118 dBms…

  I have many notes and tower signal & dBms that have been sent to the Sprint engineers and FTC and FCC several times!

RESOLUTION ON SIGNAL TOWER REPAIRS:

  Who do I contact now for help in getting this bad tower fixed?

(Everyone is passing the buck, looking the other way, telling me to file repairs again with carriers)

Seeking advice, sites, etc… in getting this issue resolved and repaired!

Thank you in advance.... 

This report was posted on Ripoff Report on 06/09/2015 01:03 PM and is a permanent record located here: https://www.ripoffreport.com/reports/virgin-mobile/warren-new-jersey-07059/virgin-mobile-sprint-verizon-bad-signal-tower-1pl33xc461nbsp-warren-new-jersey-1234569. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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