- Report: #1122094
Report - Rebuttal - Arbitrate
Complaint Review: Virgin Mobile
Virgin Mobile10 Independence Blvd, Warren, New Jersey USA
Virgin Mobile illegally charged my bank account for 5 months after I canceled service Warren New Jersey
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I had Broadband to go with Virgin Mobile for approximately 2 years with minimal problems .My payments were automatically deducted each month by debit card, processed through the Visa network. Starting in August 2013 I started having problems connecting to the internet. After numerous calls during September, to tech support, I was told there was no coverage in my area
On October 4th 2013 I switched to Verizon Wireless. I called and cancelled my account with Virgin Mobile at approx. 6:00P.M. on October 4th 2013.
On February 8th,2014 while reviewing my bank statements, I noticed that I had been charged $20.00 on the 29th or 30th of each month for the previous 5 months(Oct, Nov,Dec. 2013 Jan. & Feb. 2014). In December this charge also resulted in an overdraft fee charge of $36.00
On this day,(February 8th 2014), I immediately called Virgin Mobile and spoke with Austin, who said they showed no record of any payments being made during those months. H asked me to hold while he transferred me to the broadband support department. Of course, then, I was immediately disconnected.
This report was posted on Ripoff Report on 02/08/2014 02:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Virgin-Mobile/Warren-New-Jersey-07059/Virgin-Mobile-illegally-charged-my-bank-account-for-5-months-after-I-canceled-service-War-1122094. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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