- Report: #1132405
Report - Rebuttal - Arbitrate
Complaint Review: Viridian Energy
Viridian Energy1055 Washington Blvd., Stamford, Connecticut USA
Viridian Energy Service may be fine, but watch out if you sign up as an Associate! Stamford Connecticut
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It's important to note that I have no negative comment on the energy services provided by Viridian. I am only commenting on how they handle one particular situation with their multi-level marketing set up.
I signed up as a sales associate because I liked the 'give back' attitude of the company. They are involved with not only providing renewable energy but also in giving back with their 7 Continents in 7 Years project and Residual Fundraising program.
I found out early on after becoming a Sales Associate, that this was not a good project for me. I didn't sign up for the website page and stopped participating. I didn't ask for a refund of the sign up fee because they didn't do anything wrong. I just decided not to continue.
A year after my sign up I was charged a renewal fee of $59. I sent an email and made several calls. I was told it would take one week to process and that I was within the time frame to cancel for a refund of the renewal fee. Several emails and calls later I was notified that my account was closed and that there would not be a refund.
They sent me information on their refund policay with a note that it did not apply to the renewal fee. Which is contrary to what I was told in several phone calls.
I would understand if it was weeks or months later, but 9 days later? Charging for a service not being used should be illegal.
I intend to continue to attempt to get this refund. I've filed a complaint with BBB, my bank, and will mail letters to the company. I will post a rebuke if Viridian responds with a refund. Again, I only want refunded to me the monies billed for services I will not be utilizing.
This report was posted on Ripoff Report on 03/21/2014 08:10 AM and is a permanent record located here: http://www.ripoffreport.com/r/Viridian-Energy/Stamford-Connecticut-06901/Viridian-Energy-Service-may-be-fine-but-watch-out-if-you-sign-up-as-an-Associate-Stamfo-1132405. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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