- Report: #1106843
Report - Rebuttal - Arbitrate
Complaint Review: VISA
VISASeattle, Washington USA
VISA US Bank a. TrishaT, MaryElizabeth VISA Sloppy Investigation, Flim-Flam car repair Burien Washington
*Consumer Comment: Misconception
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VISA investigation very sloppy costing me much more than $1635
I don't know if US Bank is responsible for their VISA operation, but I was out $1685 due to VISA investigators making a very bad decision. It revealed very poor training and supervision at their headquarters.
When I was 1000 miles from home my car's automatic transmission broke down and I limped to a repair shop in Burien WA on First South. I phoned first and got a good sounding reply from the shop owner. In the shop I was told the transmission needed a new $400 torque converter, and the car needed a $700 tune up. (The car ran perfectly on my trip). I picked up the car 4 days later($1685 on VISA card), but the transmission shifting was very eratic and reverse would hardly move the car.
I returned to the shop 3 times and various adjustments were made. But still it was not shifting like it should. Finally I went back and a thick yellow fuild was added and I was told it takes a full day to work in. I was told "the care is ready to go". Much later I called VISA and cancelled the payment because I had given the man chance after chance to make it right. I was very wary by this time so I took the car to Ford dealer and asked for a written diagnois, costing me $79. It showed major faults and no reverse gear. With no use of going back again I started for home.
I got 400 miles when the transmission died near Mt Shasta City. There, a new shop replaced with a new transmission.
But the new shop owner showed badly rusted bolts that had to be sawed off in order to work on the transmission. I asked him to put this in writing since it was obvious no torque converter had been inerted in the transmission.
I submitted a challege to VISA about my false repair explaining the cirucumstances and submitting 2 written statements supporting my cause.
VISA denied my claim. I phoned the woman VISA investigaor to ask for a review of my claim in detail with an opportunity for my input. This was denied.
I was told that the fraudulent Burien shop owner that "THE CUSTOMER HAD IN MIND FRM THE BEGINNING TO GET A FREE REPAIR" . Further, he said they replaced the torque converter by removing the muffler.
The new transmission was $3600, motel 5 days $450, Ford dealer $79.
VISA took the WORD of the shop owner against my TWO INDEPENDENT REPORTS. VISA never consulted me in this process where I could have reminded the investigaor that I had returned 3 times to the shop with no real repair. Forget the fact that no torque converter was inserted--just look at the fact that the transmission work was bad. Very shoody workmanship on the part of VISA investigaor and on the part of Burien Transmission. I was totally honest in my claim, never describing the sho oner as obese, dirty, with broken theeth. Maybe I should have.
This report was posted on Ripoff Report on 12/13/2013 03:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/VISA/Seattle-Washington-98122/VISA-US-Bank-a-TrishaT-MaryElizabeth-VISA-Sloppy-Investigation-Flim-Flam-car-repair-1106843. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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