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Report: #1314004

Complaint Review: VisaHQ.com - Washington Dist of Columbia

  • Submitted:
  • Updated:
  • Reported By: Ripped off again — LAKE ELSINORE California USA
  • Author Not Confirmed What's this?
  • Why?
  • VisaHQ.com 2005 Massachusetts Ave. NW Washington, Dist of Columbia USA

VisaHQ.com VisaHQ.com , Visa HQ , VisaHQ.com Inc. Filled out a short prequalifying application, denied the visa, then kept the $350 Washington Dist of Columbia

*UPDATE Employee: VisaHQ.com response

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We filled out a short pre qualifying application that was auto declined then they kept the money.

Very shocked by how this service is so detached with its clients and offers a very rude person on the phone to answer questions.

I called my credit card company to chargeback the fee so thats in the works which I may not of even done had they not been so rude on the phone.

Anyway watchout when doing business with the company below. I strongley recomend anyone to go elsewere.

VisaHQ.com at Embassy Row
2005 Massachusetts Ave. NW
Washington, DC 20036-1030

Toll-free:1-800-345-6541Local:202-558-2216Fax:202-318-0771Email:info@visahq.com

Services:Visas, U.S. Passports, Photos, Notary Public, Passport Photos, Apostille and authentication
 
 

This report was posted on Ripoff Report on 06/28/2016 02:04 PM and is a permanent record located here: https://www.ripoffreport.com/reports/visahqcom/washington-dist-of-columbia-20036/visahqcom-visahqcom-visa-hq-visahqcom-inc-filled-out-a-short-prequalifying-applic-1314004. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 UPDATE Employee

VisaHQ.com response

AUTHOR: Natasha - (USA)

POSTED: Wednesday, June 29, 2016

We are really sorry to hear that you were unsatisfied with the VisaHQ services. Reviewing your case we can see that you have cancelled your order while the Consulate was already in the process of reviewing visa application submitted for you before final decision was made on issuing the visa, and that is actually a reason why visa fee could not be refunded. Our managers cancelled your order on your demand and refunded shipping fee. Unfortunately when application is under official assessment Embassy fee is already paid and cannot be refunded. Please let us know if you need additional details regarding the structure of the price and refund policy. Thank you.

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