We have utilized VISTA Parking's valet service for the Newark Airport since the 1990's. Until now, there has never been a problem beyond their forgetting to pick us up. I recently took a weekend business trip. With the snow my flight was already delayed, but instead of my pristine car, the parking attendant drove up in my 2011 BMW with shrubbery, almost a Christmas tree adornment, on top of the roof. He had not bothered to remove this. He reluctantly took off 2 large branches after being directly asked.
He was starting to work on the passenger side when he suddenly left. I soon realized why...NO mirror. What was left was a skeleton of the interior sans mirror, sans camera, sans frame, hanging by a single cable. I had the manager Keisha come out who confrmed the damage and told me to call the next day (Monday) Lou, the owner at an 800 number. When we tried calling as requested..."mailbox full" was as far as we could get. I had already filled out Vista's Complaint form, but the listed Fax was always busy. I was able to get local 973 number to customer service from one of the internet blogs from countless other customers who were <cajoled> a Brian answered and refused to even take my name and complaint. The call didn't even get as far as letting him know about the photos. BTW he didn't know where Lou was and would not take any messages.
In the meantime I read countless blogs of the prior ordeals by other suckers who had damages to their vehicles. I count myself lucky as I took photos of the attendant driving up in my car, cleaning, and the damages (With the VISTA vans in the picture too!!!). The issue is one of culpability. I want to WARN oter potential customers of their tactics. After having literally spent thousands of dollars over 14 years or so of parking there they do not even want to listen beyond a "That's not our responsibility" answer.
Since there have been so many complaints even this year alone, I welcome other jilted patrons in contacting me to work out possible legal options. I think there are enough of us to warrant a class-action suit with guaranteed reimbursement for the attorneys.