- Report: #1074393
Report - Rebuttal - Arbitrate
Complaint Review: Vistaprint.com
Vistaprint.com95 Hayden Avenue Lexington Lexington, Massachusetts USA
Vistaprint.com Vistaprint, Vistaprint.com Received e-mail with 33% Off Coupon Valid til 8/14/13 & Company Then Rescinded the Offer Due to a "Glitch" on 8/9/13 Lexington Massachusetts
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I had signed up for Vistaprint's email notifications to receive special offers, coupons, discounts, and promotions.
I received an email on 8/7/13 for "33% off Site-Wide + Free Shipping on All Orders of $50 or More. Coupon Valid on All Quantities. Offer Expires 8.14.13"
I spent the time to design my business cards, banner sign, bumper stickers, and add other items to my cart. My order totaled about $107 but was discounted to $75 when all of the discounts with the promotional 33% off coupon was applied.
Today, 8.8.13, I received an email from Vistaprint withthe subject: Please Accept Our Apology. The email states the following:
Dear [my customer name],
We’ve discovered a glitch with the pricing discount on the email we sent yesterday.
We’re sorry for any inconvenience this may have caused and want to reassure you that we’ve fixed the problem. [continued below]....
Please accept our apology. To take advantage of our intended promotion including up to 60% off products and free 7-day shipping on orders over $50, click here.
This offer expires at midnight tonight, August, 9th, 2013.
Vistaprint Customer Service
I was NOT satisfied with this and tried contacting the 1-866-614-7993 customer service number at 8:30AM CST. Their website states their hours of operation as follows:
- Sunday 8:00 AM-6:00 PM
- Monday - Friday 8:00 AM-Midnight
- Saturday 8:00 AM-6:00 PM
I was on hold for over 10 minutes with hold music and a repeating automated message. No one answered my call and I finally hung up.
This report was posted on Ripoff Report on 08/09/2013 07:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/Vistaprintcom/Lexington-Massachusetts-02421/Vistaprintcom-Vistaprint-Vistaprintcom-Received-e-mail-with-33-Off-Coupon-Valid-til-8-1074393. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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