• Report: #1074393

Complaint Review: Vistaprint.com

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  • Submitted: Fri, August 09, 2013
  • Updated: Fri, August 09, 2013

  • Reported By: Beth — Bolingbrook Illinois
Vistaprint.com
95 Hayden Avenue Lexington Lexington, Massachusetts USA

Vistaprint.com Vistaprint, Vistaprint.com Received e-mail with 33% Off Coupon Valid til 8/14/13 & Company Then Rescinded the Offer Due to a "Glitch" on 8/9/13 Lexington Massachusetts

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I had signed up for Vistaprint's email notifications to receive special offers, coupons, discounts, and promotions.  

I received an email on 8/7/13 for "33% off Site-Wide + Free Shipping on All Orders of $50 or More.  Coupon Valid on All Quantities.  Offer Expires 8.14.13"

I spent the time to design my business cards, banner sign, bumper stickers, and add other items to my cart.  My order totaled about $107 but was discounted to $75 when all of the discounts with the promotional 33% off coupon was applied.  

Today, 8.8.13, I received an email from Vistaprint withthe subject:  Please Accept Our Apology.  The email states the following:

Dear [my customer name],


We’ve discovered a glitch with the pricing discount on the email we sent yesterday.

We’re sorry for any inconvenience this may have caused and want to reassure you that we’ve fixed the problem. [continued below]....

.....

Please accept our apology. To take advantage of our intended promotion including up to 60% off products and free 7-day shipping on orders over $50, click here.

This offer expires at midnight tonight, August, 9th, 2013.

If you’re not completely satisfied or have any questions, please don’t hesitate to contact a Customer Service Representative at 1.866.614.7993 or visit our Contact Us

 Kind Regards,


Vistaprint Customer Service

----------

I was NOT satisfied with this and tried contacting the 1-866-614-7993 customer service number at 8:30AM CST.  Their website states their hours of operation as follows:

The standard hours of operation for our customer service department are as follows in Eastern Time.
  • Sunday 8:00 AM-6:00 PM
  • Monday - Friday 8:00 AM-Midnight
  • Saturday 8:00 AM-6:00 PM

Their website stated that the estimated hold time was currently 4 minutes.

I was on hold for over 10 minutes with hold music and a repeating automated message.  No one answered my call and I finally hung up.
 
I will NOT be doing business with this company and strongly recommend that no one else do busines with them as well.  
 
-------------
 
They have currently, as of 8/9/13 a total of 416 complaint reports filed with the Better Business Bureau with 104 filed WITHIN THE LAST 12 MONTHS!  According to the BBB, these reports cover the following complaints:
 
Advertising & Sales Issues:  119
Billing/Collections Issues:  99
Delivery Issues:  48
Guarantee/Warranty Issues:  6
Problems with Product/Service:  144
 
There are 113 customer reviews on the BBB site -- 72 of which are NEGATIVE reviews.  Yet they maintain an A+ raiting with the BBB?  HOW?
 
----------------------
 
Do not waste your time or risk your money and personal information to this company.  Do your business printing locally and save yourself the hassle of a scam company that has a history of bad business practices.

This report was posted on Ripoff Report on 08/09/2013 07:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/Vistaprintcom/Lexington-Massachusetts-02421/Vistaprintcom-Vistaprint-Vistaprintcom-Received-e-mail-with-33-Off-Coupon-Valid-til-8-1074393. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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