• Report: #709309

Complaint Review: vitacost

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  • Submitted: Wed, March 23, 2011
  • Updated: Wed, March 23, 2011

  • Reported By: J — mt laurel New Jersey U.S.A.
vitacost
Internet United States of America

vitacost terrible customer service Internet

*UPDATE Employee: Vitacost Customer Service

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This company may have slightly lower prices than others but it is just not worth the wait for the shipments.

I ordered their CSI 4 step skin care products on March 5, 2011 and the estimated arrival is after April 2, 2011.  I was not allowed to cancel this order because "it was being processed".  This company will also offer a "free tote" or other free items which you will never get.  

Speaking to the customer service is like trying to talk to a drone.  The agent pauses while she looks up the scripted answer.

I tried a company, "allstarhealth.com" which had lower prices overall, excellent customer service and my shipment arrived in 3 days for no extra charge.

This report was posted on Ripoff Report on 03/23/2011 06:56 AM and is a permanent record located here: http://www.ripoffreport.com/r/vitacost/internet/vitacost-terrible-customer-service-Internet-709309. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Vitacost Customer Service

AUTHOR: Vitacost - (USA)

Hi, my name is Matt with customer service at Vitacost.com. I apologize for the problem you encountered and i wanted to see if i could help. Please email me with the order number at customerserviceVC@vitacost.com and i will see if i can cancel the order as you requested. I apologize once again for any inconvenience.
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