Vivint  APX Shady Business Practices and Deceptive Ploys Provo, Utah

On April 27, 2007 a APX salesman showed up at our door selling alarm systems. We liked what he was offering, so we agreed. We thought it strange that he was admaant that we get the system installed that day. When the installer arrived he was really rushed, and the installation was not the best.

2 years into the contract we realized that we weren;t even using the sytem and tried to cancel. We were then told that we had signed a 5 year contract.

February 13, 2012, we called to inquire about cancelling. At first they tried to tell us that our contract was for 5 years, but we informed them that the contract would be up that year and needed to know the date. They told us to call back in MArch to cancel.

March 24, 2012, we called to cancel, and were told that we needed to submit the cancellation in writing (we were not told this initially)

April 20,2012, submitted the letter in writing, and noted that the phone call on March 24, 2012 would serve as our initial request for cancellation

We considered the matter closed, until September 11, 2012 we received a letter saying that payment was rejected due to account being closed. (They had continued to debit our account)

We called immediately just to be told that we had not submitted our cancellation in enough time, and our contract was automatically renewed for 1 year