Vivint Home Security  HORRID CUSTOMER SERVICE, WON'T CANCEL CONTRACT, KEEPS CHARGING US Denver, Colorado

We have been trying since December, 2011 to cancel our service. Called on Dec. 7 and was told that we were now on month to month ... we opted to not re up our contract, so they said send via fax a letter stating we wanted to cancel and backdate it Dec. 1. Which I did.

Come January we notice the payment was once again taken out of our account. Called the account team and was told, oh no the contract just ended THIS month. But they would prorate and take 2 days out and send us a refund and cancel.

Come February you'll never guess what .... AGAIN they charged us. We called them and they said oh no it was slated for March 1. By then we got heated with them. They said that my husband needed to give them verbal since it was in his name. So he gets on the phone and tells them and allegedly we were to be getting 2 months refund. We threatened them with an attorney if it isn't done.

To date, Nothing. I am preparing to call them and have a feeling it's the same runaround.

These people are crooked, rude and I wouldn't recommend them to anyone. We will be getting an attorney if this isn't resolved today.