Vivint  Customer service nonexistant. System doesn't work. Does not protect my family. Provo, Utah

I have found Vivints system and service to be sorely lacking. We had our system installed and the problems started with the install. They could not get their (our new) system to work the way it was explained to us and we had to have the lead installer come out to the house to fix the

problems that the first installer not been able to rectify. We thought the system was working correctly but all of a sudden we got 4 false alarms in 6 days from different sensors. We currently have an alarm system that we cannot
set for fear of another false alarm and getting fined by the police department for too many false alarms. Our system shows a window open when there are no windows open so to set the alarm we must bypass the windows leaving our home (and family) vulnerable. We have called Vivints customer service with our problem and thinking that we were in an emergency situation, were expecting prompt service to fix our system which is not working properly to protect our
family and home. We were told that what Vivint calls an emergency situation was a runaway thermostat that was making the house too hot. We were told that all the technicians were all busy on other calls and they would not be able to come
and fix our system for almost 2 weeks. After several calls to Customer Service, (a misnomer since they do not service the customer), we were told that the department that handles the repair/service of their systems was not
answering their phones or emails. We were refused three (3) times our request to speak to a supervisor. We were told that a supervisor would not be able to do any more than they were doing right now.

After threatening to call the media, which I still intend to do, we were connected to a supervisor which, just like everyone else with whom we spoke, said he understood our frustration.  They seem to understand our frustration but refuse or are unable to do anything to remedy our emergency situation. I can only assume that if we called with a runaway thermostat and it was too hot in our home that we would have received prompt service in THAT emergency situation. The supervisor with whom I spoke finally took the initiative to call the local Vivint field office in our area, explained the
situation to them and they said that they would have someone out to our home the very next morning. That still remains to be seen. The supervisor offered me money (a credit for the time that the system was down) and I told him that it
seemed that they were throwing money at me in order to not report this to the media.  One of the false alarms was set off by the glass breakage sensors which we were just told that can be set off by your dogs barking. We were not told that even though the sales person and both installers that came to our home knew that we had dogs. We will be investigating legal channels in order to get this inept system and incompetent customer service removed from our home in order to protect it with a reliable system.