- Report: #981181
Report - Rebuttal - Arbitrate
Complaint Review: vivitar , sakar
vivitar , sakar195 Carter Dr Edison, NJ 08817 edison, New Jersey United States of America
vivitar , sakar did not honor the warranty edison, New Jersey
I bought a vivitar lens from the BH store on december 2011 and by March 2012 the lens barrel became almost stuck, rigid ,barely moved ,so I couldn't focus . So I contacted Sakar for a repair and they told me they don't repair but they will substitute it . After many Emails ,maybe 12 Emails they never honored the warranty .
They always come up with some excuses and run the clock hoping you stop Emailng them.
They completely ignore you until you write to them again and then they'll tell you politely that they are working on it or some other excuse and they will ignore you completely after their reply.
After 6 months of Emails they never honored the warranty.
I will continue to report their dishonest fraud in other agencies ,web sites and the better business bureau.
My advice is to never buy anything Vivitar and do business with Sakar
This report was posted on Ripoff Report on 12/12/2012 03:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/vivitar-sakar/edison-New-Jersey-08817/vivitar-sakar-did-not-honor-the-warranty-edison-New-Jersey-981181. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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