- Report: #750644
Report - Rebuttal - Arbitrate
Complaint Review: vizio
vizio39 Tesla Irvine, California United States of America
vizio SUCKS and is a TOTAL RIPOFF BEWARE Same thing is happening to everyone Irvine, California
First was a 55" purchased about 6 years ago. Into the 3rd year, we heard a loud popping sound and TV went completely out. I don't remember what the repair cost would be at that time, but do remember we felt it best to just get a new TV.
We again purchased a Vizio (47") and a 32" a couple months later.
Just over 2 years the 32" went out. No picture and no sound. A couple months later the 47" went out.
Now I started to get suspicious.
I first tried emailing and then calling Vizio which was no help at all. They suggested I buy yet another new TV.
I then called Costco. They supposedly have "real" techs ready to help and assists. Yeah right! The Costco "tech" I spoke with had me do a couple things and then said. "let me forward you
to Vizio" - Oh great.... I know where this is going.
So a Vizio "tech" gets on the phone and does no troubleshooting at all. He simply tells me they
have a "flat rate" charge of $350.
Are they kidding me? I can go buy a new 47" for around $500 now.
Needless to say, I really had my doubts about all this since 3 TV's went out on my within a 6 year period...all Vizio's and all right after the warranty expired. Something is fishy here.
So I spent hours researching this on the net, and lo and behold, I start to find literally 100's if not 1,000's of issues the same as mine.
One thing I notice is many of these "same kind of" complaints mention a fuse issue that causes this. SO I figure what the heck, I have noting to lose. I remove the back on the 47" and fine the F1, F2, F3 fuses. I test them all with an meter, and guess what. The F3 fuse is blown, which BTW is a very small fuse soldered onto the main board in the upper right hand corner.
Again I figure I have nothing to lose, so I go get an inline fuse holder and a 1.5A fuse. I solder the
inline fuse holder to the (very small) fuse on the board. I attach the fuse, plug the TV in and TV works like a charm.
Total cost to repair this was under $5... on a repair Vizio wanted to charge me $350 for.
What's upsetting about all this is that the F3 fuse issue has been a problem for a long time, and you better believe Visio knows about this. So it's obviously a SCAM. Just a way to add to their bottom line
If you're thinking about buying a new TV, BEWARE.. Vizio may be cheaper initially but in the long run you will pay. I suggest paying a little more and get a more reliable TV from a company that cares!
BTW I emailed Vizio back twice about the F3 issue and no one ever emailed back.
What a pathetic excuse for a company.
Don't let some of these other positive reviews fool you. Do a "complete" research on this company before you decide to buy any product from them.
This report was posted on Ripoff Report on 07/08/2011 11:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/vizio/Irvine-California-92618/vizio-SUCKS-and-is-a-TOTAL-RIPOFF-BEWARE-Same-thing-is-happening-to-everyone-Irvine-Cal-750644. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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