- Report: #1088301
Report - Rebuttal - Arbitrate
Complaint Review: Vocalocity
Vocalocity Bills you after they terminate your service Atlanta Georgia
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
I was unhappy with my business VoIP phone service and cancelled by email. I assumed when you cancel your service with a telecommunications provider they stop billing you. Not Vocalocity - they will bill for the entire period and do not refund you. The worst is they don't bother to tell you this when they call you to confirm your cancellation.
They were good an disconnecting me immediately after they called to confirm my cancellation, but refused to refund me for the amount my company had paid up for the full month a the beginning of the billing cycle. When I cancelled I thought it was effective for the next billing period, I didn't realize you had to specifically state that. They kep using the word immediately, but didn't explain what that meant.
When i called customer serivce they had no idea what to say and switched me over to billing They guy in billing just kept repeating himself that they cancelled my service immediately, but they still billed me when I had no service. Isn't this illegal to bill for phone service when the phones have been turned off? This seems to be a very shady business practice.
This report was posted on Ripoff Report on 09/30/2013 09:34 AM and is a permanent record located here: http://www.ripoffreport.com/r/Vocalocity/Atlanta-Georgia-30309/Vocalocity-Bills-you-after-they-terminate-your-service-Atlanta-Georgia-1088301. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.