- Report: #892774
Report - Rebuttal - Arbitrate
Complaint Review: Vocus, Inc.
Vocus, Inc.12051 Indian Creek Court Beltsville, Maryland United States of America
Vocus, Inc. Vocus Vocus, the "No Refunds" company Beltsville, Maryland
*Consumer Comment: Yes Please let Ashlee know
*Consumer Comment: Question:
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They also sent us an invoice #74840 for July's payment in the same amount, $866.00.
They ALSO sent us a copy, dated Friday, June 1, 2012, of PayPal's "Perform Transaction - Result" showing "Transaction ID VXHA9B836E75, Authorization Code 00492G" in the amount of $866. This was--supposedly--done on their PayPal account (number not shown on receipt). Status was "Approved".
The next day, I received a call from one of Vocus' competitors who warned me that Vocus would do nothing for us, promotion-wise, and he urged me to exercise my "3-day right-to-rescind" the contract.
I did a number of internet searches and did find others for whom Vocus had "done nothing" and one very disturbing legal issue regarding children about their sales director.
At 1:39am on June 3rd I sent Vocus a letter exercising my "3-day right-to-rescind", demanding a refund of any monies charged and rescinding my approval of further charges. I also called PayPal this morning, June 4th, regarding "Transaction ID VXHA9B836E75" (I had to speak to a live person to get the issue understood.)
The PayPal agent told me that "Transaction ID VXHA9B836E75" was NOT a valid Transaction ID Number. So, that "receipt" sent to us from Vocus was a FRAUDULENT DOCUMENT, probably sent to us so we'd feel comfortable with our dealings with Vocus.
I demanded our money back and that no further charges be made to our card. I got an email from the salesman saying that they didn't give refunds ... so we are proceeding with our credit card company to do a chargeback.
If anyone would like, I will email you a copy of Vocus' fraudulent PayPal receipt. My contact info can be found at the bottom of most pages at www.internet-grocer.net
This report was posted on Ripoff Report on 06/04/2012 12:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/Vocus-Inc/Beltsville-Maryland-20705/Vocus-Inc-Vocus-Vocus-the-No-Refunds-company-Beltsville-Maryland-892774. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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