- Report: #1045271
Report - Rebuttal - Arbitrate
Complaint Review: Volaris Airlines
Volaris AirlinesLos Angeles, California United States of America
Volaris Airlines AFTER PURCHASING A PROMOTIONAL TICKET VOLARIS WOULD NOT HONOR NOR CREDIT THE TICKET Los Angeles, California
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I purchased A ROUND TRIP promotional ticket from LAX to ZCL (Zacatecas) for February 15, 2013. When I arrived at LAX Volaris Check-In they would NOT honor the promotional ticket. I had a printout of my reservation with code number and departing dates, and return dates. They still would NOT HONOR the ticket. I had to call custom services over and over to clear the problem. Customer Service insisted that I had just purchased a return ticket. I was forces pay $192.70 for ticket and $20.70 for my luggage (TOTAL OF $213.40). I used my Citi credit card to pay the $213.40
April 12, 2013 I called in hope Volaris would refund the $213.40. After waiting on the phone line for over 40 minutes. Volaris refused to refund the money. They advised me to make a complaint. I asked the customer services person to open a case on my complaint and to please let me speak to a manager. He again referred me to make a complaint to Volaris.com/complaint. I told him that the complaint would not solve the problems. All I wanted was a refund for the total of $213.40. I know its not a large amount of money, but VOLARIS NEEDS TO PRACTICE HONESTY AND INTEGRITY. VOLARIS should refund tickets or give some sort of credit to customers.
2 Corinthians 8:22
Providing for honest things, not only in the sight of the LORD, but also before men. Be very fearful of GOD!
This report was posted on Ripoff Report on 04/22/2013 01:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Volaris-Airlines/Los-Angeles-California-/Volaris-Airlines-AFTER-PURCHASING-A-PROMOTIONAL-TICKET-VOLARIS-WOULD-NOT-HONOR-NOR-CREDIT-1045271. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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