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  • Report: #1045271

Complaint Review: Volaris Airlines

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  • Submitted: Mon, April 22, 2013
  • Updated: Mon, April 22, 2013

  • Reported By: Jennifer — marina Del Rey California
Volaris Airlines
Los Angeles, California United States of America

Volaris Airlines AFTER PURCHASING A PROMOTIONAL TICKET VOLARIS WOULD NOT HONOR NOR CREDIT THE TICKET Los Angeles, California

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AFTER PURCHASING A PROMOTIONAL TICKET VOLARIS WOULD NOT HONOR NOR CREDIT THE TICKET

I purchased A ROUND TRIP promotional ticket from LAX to ZCL (Zacatecas) for February 15, 2013.  When I arrived at LAX Volaris Check-In they would NOT honor the promotional ticket.  I had a printout of my reservation with code number and departing dates, and return dates. They still would NOT HONOR the ticket.  I had to call custom services over and over to clear the problem.  Customer Service insisted that I had just purchased a return ticket. I was forces pay $192.70 for ticket and $20.70 for my luggage (TOTAL OF $213.40).  I used my Citi credit card to pay the $213.40 

April 12, 2013 I called in hope Volaris would refund the $213.40.  After waiting on the phone line for over 40 minutes. Volaris refused to refund the money.  They advised me to make a complaint.  I asked the customer services person to open a case on my complaint and to please let me speak to a manager.  He again referred me to make a complaint to Volaris.com/complaint.  I told him that the complaint would not solve the problems.  All I wanted was a refund for the total of $213.40.  I know its not a large amount of money, but VOLARIS NEEDS TO PRACTICE HONESTY AND INTEGRITY. VOLARIS should refund tickets or give some sort of credit to customers.

2 Corinthians 8:22

Providing for honest things, not only in the sight of the LORD, but also before men. Be very fearful of GOD!



 

 

 

 

This report was posted on Ripoff Report on 04/22/2013 01:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Volaris-Airlines/Los-Angeles-California-/Volaris-Airlines-AFTER-PURCHASING-A-PROMOTIONAL-TICKET-VOLARIS-WOULD-NOT-HONOR-NOR-CREDIT-1045271. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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