- Report: #945373
Report - Rebuttal - Arbitrate
Complaint Review: Volkswagen Riverside CA
Volkswagen Riverside CA8330 Indiana Avenue Riverside, California United States of America
Volkswagen Riverside CA Riverside Metro Completely Mislead Riverside, California
*Author of original report: Unjust
*Consumer Comment: Leading With Your Chin!
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calling me wanting my lease back because someone was looking for a used
white Honda Accord Crosstour but couldn't afford a new one. Honda told
me that I can return the Crosstour and that they can put me in a new
CRV-No lease. The offer was good but I did not want a CRV. I had been
really interested in the VW Tiguan so I called VW Riverside and
explained to them my situation. They said that they would be able to get
me out of lease and put me into a brand new Tiguan since they are
indeed affiliated with Honda(same owner owns VW and every other dealer
in that center.)So I drove down there, and they first tried to put me in
a used at full price! I of course said NO, when I had called they told me that they can put me in a NEW car! They then asked if I had any idea what the payoff was on my lease. I
really had no clue. They kept asking what a ball park figure was so I guesstimated a price, and then told them many of times that it was a guesstimate and that I really had no idea, but surely you will find out. After a long negotiation, and back and forth with the so-called manager, they
said that all was good, and that they will pay off my lease and put me in the new Tiguan. Now I have dealt with many dealers in my life, and every dealer gets a payoff quote before agreeing to buy out that persons lease. They told me that all was good, so I drove off in my new car. First thing I do when I get home is figure out of curiosity what the payoff was on my Honda. Come to find out that there was a $3,000 difference then what they had made me guesstimate. Being the honest person that I am, I called VW the next morning to verify that they did get my actual payoff and that we were all good. They told me that they never called cause they got too busy! What dealer
does that! ! I told them that there was a 3k difference then what I had verbally guesstimated, but surely you did not go off of that number cause I told you that I really had no idea. They then said that they definitely went off of that number, and that they were actually going
to bill me for the 3k! Pissed, I drove all the way down there to return the car and get back my Honda. They said that I am stuck with the new car according to their contract, and that they can lower the price of the car 1K, but I still have to pay the 3K and they had to increase my interest rate %.25! I have never dealt with a dealer that had not done their due diligence on payoff amounts and have their customers pay for their mistakes! Even their financial guy said that VW has done this before with their customers, and of course no one was happy! Also, their is usually a 10 day grace period to return the car and VW Riverside does not offer that. So I am stuck with this car, and actually have to pay more than what it's worth! I should of stuck with Honda!
This report was posted on Ripoff Report on 09/23/2012 08:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/Volkswagen-Riverside-CA/Riverside-California-92504/Volkswagen-Riverside-CA-Riverside-Metro-Completely-Mislead-Riverside-California-945373. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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