von shipman rottweilers Bad hips, no papers, no return calls and now me and my dog suffer. battle ground, Washington

I was very taken back to learn of this complaint.  Upon reading it, I promptly called the only client I knew who lived in the area stated, with a male pup of that age, to see if he had generated the complaint report.  To which he denied having done.  He further stated that he did not know what his daughter had been up to.

Here are the facts as we see them:

1) The legal owner of this dog did not write this complaint.

2) All personal inquiries have been and are responded to either by e-mail or phone.

3) If papers are not supplied at the time of sale, this is and was explained.  Updates are and were given, upon request if for any reason they are or will be delayed.  All our dogs have valid AKC registrations once processed.

4) Hip health guarantees are honored for genetic disease upon formal, licensed Veterinarian's documentation.  None have been received
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5) If a client of ours has an issue of health with their dog, they agree to notify us.  Prior to this complaint, no such notice was received or given.

6) Complaints like this have no basis.  Further, stating, "so that means that she is also breeding dogs that have known hip problems, she is a crook and these dogs are helplessly suffering through her greed" on the Internet, is not only false, it's libelous.

We have serviced a good many clients over the years and have a great relationships with many of them.  If there ever is an issue with a dog, we stand behind it, give correct and factual information addressing their concerns, and work with our clients, in person to make it right.

If upon receiving veterinarian reports of any sort of seriously debilitating hereditary disorder, the owners are entitled to another dog.  We have never replaced a puppy.