VONAGE BROADBAND TELEPHONE PROVIDER FRAUDULENT, WON'T PROVIDE SERVICE, WON'T LET YOU CANCEL, THEN TURNS YOU OVER TO COLLECTIONS!! Internet

I signed up for Vonage broadband phone service almost two years ago. They charged a $75 setup fee. They sent the router, I hooked it up. It worked about one day. I tried to contact Tech Support. I had to go through an elaborate voice tree which ended in either getting a busy signal or my call dropped. Never did reach Tech Support.

I gave up and decided to cancel. Vonage supposedly had a cancellation by email on their website. This didn't work.

I tried cancelling by phone but was told I had to contact "The Cancellation Department," because the "regular" customer service couldn't cancel accounts. Problem with that is I couldn't reach "The Cancellation Department." I always got a busy signal.

Meanwhile, weeks are going by as I try in vain to cancel my account by email and phone. Vonage is pulling its monthly fee out of my checking account even though I am getting no service from them. Only way to stop this was to change my account at the bank.

I eventually forced Vonage to give me my $75 setup fee because I charged it back. I think I'm finally rid of them.

WRONG.

Today (10/07/06)I received a notice from a collection agency claiming I owe Vonage $58.13!!!

Vonage is designed to rip off customers. That's what its business model is.

Vonage needs to be permanently put out of business and its executives jailed for fraud.

Carolyn
Las Vegas, Nevada
U.S.A.