ED Magedson – Founder
VONAGEvonage returns bbb international 1100 towbin avenue lakewood nj new jersey, New Jersey United States of America
Listen to my Story you will learn something new Thrust me ^_-:
I Change over to Vonage on 07/28/09, found out their service sucks after 14 days of having them, So i called my old Phone company back (Time Warner) on 08/14/09 and they said changes were not going to take effect until 08/28/09 which is exactly the last day of my 30ths day free trial period at Vonage, here is what you might not know listen carefully my phone company submitted a PORT OUT REQUEST and sends it to VONAGE so they can start doing the necessary changes before transferring to my old phone company since I was keeping the same phone #, (Now this is very important if you just call Vonage to cancel you account the phone # will be drop and you will not be able to get it back.)
I Called Vonage an asked them to give me the date in which they received the PORT OUT REQUEST from the phone company Im with now (Time Warner) this way I can validate if my account was send to be terminated Before/or on the 30ths day.
They put me on hold for a good while and then decided to give me my money back, I kept pushing it by asking for them to send me an e-mail validating the date they received the PORT OUT REQUEST from TIME WARNER -they said they could not give out such INFORMATION.
AT last I was told to ship the equipment back but the CUSTOMER SERVICE agent Did not tell me The following:
[All Phone Adapter returns must include a Return Authorization Voucher (RA Voucher).]
Time Warner told they started charging me from the time my phone line was transferred over to them
Which is was on the 08/28/09.
(-_-) i have Proof from TIME WARNER and the date they submitted the Port out request.
This report was posted on Ripoff Report on 09/01/2009 10:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/VONAGE/new-jersey-New-Jersey-/VONAGE-VONAGE-is-not-worth-it-Please-do-not-use-it-Vonage-Ripoff-at-the-time-of-cancelin-488592. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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