- Report: #275358
Report - Rebuttal - Arbitrate
Complaint Review: Wal-Mart Supercenter Tire & Lube Express Store #0224
Wal-Mart Supercenter Tire & Lube Express Store #022410 Davidson Avenue Mt. Vernon, Illinois U.S.A.
Wal-Mart Supercenter Tire & Lube Express Store #0224 Bent all 4 rims while installing new tires and will not cover repair or replacement. Mt. Vernon Illinois
*Consumer Comment: No training in the Tire department
*Author of original report: Wal Mart Tire and Lube Express Store #0224 , Mt. Vernon, IL Bent all 4 rims while installing new tires and will not cover repair or replacement.
*Consumer Comment: OK, I've had enough of this "Shawn" character already! Check this out!
*UPDATE Employee: no way
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After having my new Goodyear tires mounted, and balanced by Wal-Mart Tire & Lube I drove home around 18 miles via rural roads never exceeding 55 miles per hour. I did not get an opportunity to drive much that week and never above the 55 miles per hour. At the end of the week my wife and I had to make a trip to Fairview Hts., IL to do some shopping at which time I had to drive on Interstate 64 which runs east and west across Illinois. I got on the interstate near my home and after reaching the speed limit of 65 miles per hour the car shook so bad that it actually made my arms and hands hurt after the drive to our destination and back to Mt. Vernon, IL where we took it back in to have it looked at my Wasl-Mart Tire and Lube.
I asked Wal-Mart Tire and Lube to check the balance of the tires hoping that the problems was a missing or improper balancing weight, or possibly a bad tire. After being at the store several minutes I was called back to the Tire & Lube service center where I was told and shown that all 4 of my rims were bent.
I filed a claim and was promptly contacted by Claims Management, Inc. from Bentonville, AR by a case manager Holli Sworski. After doing as she asked and giving her all the information about what had happened and even going to a local automotive shop to verify that the rims were in fact bent she contacted me via telephone informing me that they were not responsible or obligated to cover this claim.
This leaves me with 4 custom chrome rims on my custom PT Cruiser which I have taken pride in keeping in tip top shape and even went to the added expense to purchase the custom Chrome " Smoothie" wheels that have been on the car since shortly after it's purchase in 2002.
When I was shocked by the news from Ms. Sworski I told her I had no choice but to continue to seek repair or replacement of the rims due to it being unsafe and the fact it would wear my tires out prematurely from this damage at which point she told me very bluntly that it was up to me and do what ever I wanted but they were not responsible.
This report was posted on Ripoff Report on 09/19/2007 02:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wal-Mart-Supercenter-Tire-Lube-Express-Store-0224/Mt-Vernon-Illinois-62864/Wal-Mart-Supercenter-Tire-Lube-Express-Store-0224-Bent-all-4-rims-while-installing-new-275358. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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