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  • Report: #435155

Complaint Review: Wal-Mart

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  • Submitted: Tue, March 17, 2009
  • Updated: Mon, June 29, 2009

  • Reported By:Richland Washington
Wal-Mart
Richland, Washington U.S.A.

Wal-Mart Douglas Tires NO Warranty Richland Washington

*Consumer Suggestion: Something You Should Know Regarding Warranties

*Consumer Suggestion: Same thing - 17,000 is the magic number

*Consumer Suggestion: Could be that...

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I have 17,000 miles on a set of Douglas Tires purchased and installed at Wal-Mart. They are now visiblly warped and out of round. I began getting vibrations at highway speeds and pulling to the right.

I had them checked at 2 tire stores before retuning to Wal-mart to have them all or one replaced under warranty. I was informed that even though the sign with the price below the tires says 40,000 mile warranty, because I did not purchase the optional "Road Hazard Warranty" there was no warranty at all, unless I wanted to fight it out with the Mfg. ( in China).

I was told that all they could do was rebalance the tires which now have 2.5 - 3 oz of lead each and see if that would fix the problem. It didn't. I still have vibration and pulling. The tires are crap and so is Wal-mart.

I say I will never buy anything from Wal-Mart again and I think this time I mean it.

Chuck
Richland, Washington
U.S.A.

This report was posted on Ripoff Report on 03/17/2009 02:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Wal-Mart/Richland-Washington-99354/Wal-Mart-Douglas-Tires-NO-Warranty-Richland-Washington-435155. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

Something You Should Know Regarding Warranties

AUTHOR: Lex - (U.S.A.)

While I can understand your situation you as a consumer must also understand that most stores that take in your purchases because it breaks outside of the return policy times really is more or less a courtesy. And as a matter of fact, they are generally not legally required to take it back for repair/replacement even during the store's return policy because warranties are covered by the manufacturer not the company selling it. This is why they sell "extended warranties" which yeah costs money but ends up being more convenient for you.... in general. There are some exceptions of course.

I do not exactly believe it is fair to blame Wal-Mart for your choices and when you did not opt to buy the extended warranty for your tires. One of my biggest aggravations when it comes to any retail job I have worked are customers that insist retail stores have to bend over backwards for the customer even when they do not take the time to understand things such as who really covers warranties and if it is inconvenient to deal with China then the extra money spent on the extended warranty in the end is worth it so you can just get them in and swapped out in most cases.

My suggestion is to ensure you take the time to research who covers the warranty on anything you buy rather than assume the retail store will just take it back for you. More and more stores are following the trend of the customer having to deal with the manufacturer for issues even within their own return policies. When they do not make you do that, trust me... it is going above what's required by law because your fight with defective products is with the manufacturer. So in the case of Wal-Mart vs You... you are the one at fault for not opting for the extra coverage when from the sound of it you, like many others, assume the customer is always right and entitled to a convenience you feel you shouldn't have to pay for. So you blame the company wrongfully and say you'll never shop there. But if I had a dime for every time I heard a customer say that I wouldn't need to work retail any longer.

You might also want to consider spending the extra money for quality tires from a specialty tire shop instead being as how tires are a critical safety component of your car... you really do not want to cut corners and get cheap crap to save some money only to end up with a situation like yours.
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#2 Consumer Suggestion

Same thing - 17,000 is the magic number

AUTHOR: Amanda - (U.S.A.)

I've found the the magic number - at or about 17,000 or so miles, which is nowhere near the warranty expiration period - these tires fall apart.

I bought the same tires and have put the same mileage on them. At 17,000 miles, I started having the same problem. My car started shaking and pulling really badly to the right. My mechanic told me that I had a problem with my right rear tire. The tread was coming off the tire and I was warned to get it fixed as soon as possible, so I did. I thought the one tire was a fluke. I had relatively new tires, completely within the 40,000 mile warranty, so I didn't think that my problems were caused by bad tires.

Then, yesterday, the front left tire blew. Suspicious of the fact that TWO tires blew within a few weeks of each other, I went to Wal-Mart to have my tires replaced. After much 'discussion' I managed to get them to replace the three tires that Wal-mart had installed less than two years ago.

The mechanic at Wal-Mart even told me that Wal-Mart had stopped selling that model of tire and that Douglas had only recently revamped the design and started reselling it (for $10 more). To me, that sounds like an admission of guilt. No one changes the design of something if it's working properly.

I'd like to join a suit in progress, or start one if I can get enough people. I don't care about gaining money - I want my car to drive straight and I want to feel safe behind the wheel. It affects more than just me. Other people share the road, and a tire exploding through your windshield can kill you. I don't want to be responsible for my death or someone else's just because I wanted to save a few bucks, or because Wal-Mart sold me a defective tire that Douglas made.

Please contact me if you've had the same problem. (((ROR redacted))) I want to get this thing rolling ASAP. Obviously, there's a lot more to it, so if you're in the same boat, send me a message.

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
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#3 Consumer Suggestion

Could be that...

AUTHOR: I Am The Law - (U.S.A.)

Sounds like your alignment was off.
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